Regulatory Engagement- COO and AI Senior Officer 1 - SVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Enterprise Regulatory Engagement Team (ERET) is dedicated to cultivating strong relationships with regulatory agencies globally and providing oversight of engagement activities. This involves direct and proactive communication with agencies' senior personnel and staff examiners concerning key supervisory initiatives, as well as promptly informing agencies of relevant matters. The team is responsible for managing all aspects of ongoing supervision and regulatory examinations, which includes coordinating internal stakeholders, preparing for regulatory visits, managing information requests, and facilitating constructive dialogue during the examination process. ERET leverages subject matter expertise to establish and execute Citi's regulatory strategy, providing ongoing advisory and communicating regulatory themes and emerging issues to Senior Management, the Executive Management Team, and the Board of Directors.

Role Summary

The COO Regulatory Engagement Advisory Team serves as a strategic partner to senior leadership, providing expert regulatory insight, supervisory intelligence, and forward-looking guidance across the organization. This Regulatory Engagement Advisory SVP will be a critical member of the team, responsible for managing global regulatory engagement with a primary focus on Artificial Intelligence (AI).

While AI represents a significant portion of the book of work, the role also supports engagements across the wider technology landscape. The successful candidate will act as a central point of expertise, managing AI-related RFIs, questionnaires, and examinations, while helping to shape the firm’s regulatory strategy and communications with supervisory authorities globally. Ultimately, this position ensures executive decision-making is informed by a deep understanding of the evolving regulatory landscape, supervisory priorities, and emerging thematic risks.

Key Responsibilities

• Advise and brief senior executives (EMT -1, -2 and EMT-3) on key regulatory themes, supervisory expectations, and exam outcomes.
• Interpret regulatory signals, supervisory feedback, and industry trends to identify emerging issues, systemic risks, and strategic implications.
• Develop and maintain the firm’s supervisory strategy, including frameworks for managing regulatory ratings, exam positioning, and issue escalation.
• Lead the critical review and challenge of regulatory submissions, correspondence, declarations, and formal responses.
• Manage executive positioning for upcoming regulatory reviews, including forward-looking exam preparation, advocacy opportunities, and supervisory relationship planning.
• Identify, develop, and escalate thematic issues arising from regulatory engagements across business units.
• Coordinate enterprise-wide material for senior-level regulatory updates, regulatory councils, and Board-level reporting.
• Provide strategic insight and oversight for major regulatory interactions, ensuring alignment, readiness, and high-quality engagement.
• Oversee governance routines supporting regulatory strategy, including exam retrospectives, thematic analysis, and trend monitoring.

Qualifications & Skills

• Extensive experience in regulatory management, supervisory engagement, risk, compliance, audit, or a related area within a large, complex financial institution.
• Demonstrable, in-depth knowledge of the global AI landscape, including key regulations (e.g., EU AI Act), emerging governance standards (e.g., NIST AI RMF, ISO/IEC 42001), and prominent policy trends and risks.
• A highly adaptable, proactive, and self-starting individual with the energy to manage competing priorities in a fast-paced, ambiguous environment. Must demonstrate strong elastic thinking and problem-solving skills to address novel challenges.
• Proven regulatory expertise with a strong understanding of supervisory frameworks, regulatory expectations, and thematic risk identification, with an ability to apply this to the COO & AI domain.
• Demonstrated strategic thinking and ability to influence senior executives and stakeholders on complex technical and regulatory matters.
• Strong analytical and problem-solving skills, with the ability to interpret complex information and derive strategic, actionable insights.
• Excellent executive communication and briefing skills, with experience preparing materials for senior executives, Boards, and regulators.
• Strong judgment and decision-making capability in high-stakes regulatory matters.
• Proven ability to build and sustain relationships with regulators, internal SMEs, and senior business leaders.

Education

• Bachelor's degree / University degree required.
• Master's degree (e.g., Computer Science, Law, Finance, Public Policy, Business, Risk) and/or professional certifications in AI policy, law, or governance are highly desirable.

Most Relevant Skills

• AI Governance
• Global AI Regulation
• Regulatory Engagement
• Technology Risk Management
• Stakeholder Management
• Strategic Advisory
• Policy Analysis
• Adaptability & Elastic Thinking
• Program Management
• Credible Challenge
• Risk Identification & Assessment
• Business Acumen

------------------------------------------------------

Job Family Group:

Regulatory Engagement

------------------------------------------------------

Job Family:

Regulatory Liaison & Exam Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.