Fraud Ops Analyst 2 - C10 - KUALA LUMPUR

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We are currently looking for a high calibre professional to join our team as Fraud Ops Analyst (Internal Job Title: Global Fraud Project Support Officer) based in Kuala Lumpur, Malaysia. 

In this role, you are expected to:

The Global Fraud Project Support Officer accomplishes results through validation, testing and ongoing execution of controls related to technology delivery  in addition they will have input into operational transformation , training and production support across Wealth (CPB and CGCPC).

• Support Fraud Management projects, including detailed assessment of technical delivery and testing

• Contribute to the development of fraud training for customer live with learnings from test validation

• Collaborates with Project Leads and Technical lead to support the project lifecycle and ensure quality technical delivery to business functions.

• Oversight of system performance and ongoing identification of technical defects impacting our fraud eco system

• Identify and support operational changes to support existing or new technology

• Have an in-depth understanding of Fraud and the ability to leverage that knowledge to deliver technical and operational solutions.

• Complete production assurance testing, to validate that technical changes meet the expected business standards.

• Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 3-5 years of experience in a related role

• Intermediate experience in a similar position preferred

• Experience in the credit card/financial services industry with knowledge and experience in a fraud environment

• Program management skills with focus on translating program needs into requirements and timelines, and ability to manage self to drive execution and delivery against program objectives.

• Ability to bridge the gap between technology and business

• Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment.

• Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, and complete projects on time

• Excellent attention to detail; understanding of core Fraud principles.

Requirements

• Fraud knowledge / knowledge of operational and customer journeys

• Project knowledge

• Knowledge of testing routines through various test phases including UAT/ Production Testing

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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