Citi Commercial Bank (CCB) Malaysia Head

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Citi Commercial Bank (CCB) Malaysia Head  (Internal Job Title: Country Business Head Senior Group Manager - C15)based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

A senior leadership role to head Citi Commercial Bank business in Malaysia, requiring an experienced and strategic professional to manage and grow the business, with a focus on mid-corporate clients and multinational subsidiaries. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to Country / Cluster Leadership and function as an intergral member of the functional leadership team in Malaysia.

Responsibilities:

Strategic Leadership & Business Management:

• Manage the country's commercial banking business with full P&L responsibility (Revenue, Expense, and Net Income).

• Formulate and execute functional strategy, determining the approach to implementation and contributing to future strategic direction for the business.

• Drive innovation within the product organization, including solutions provided to clients through partnerships with product specialists and subject matter experts.

• Develop growth strategies through alliances and strategic product development to capture market share.

• Initiate and drive transformational initiatives to optimize resources and enhance product financials and profitability.

• Represent the business in senior management committees and various management forums.

Client & Market Development:

• Lead the management and growth of the business across revenue, volume, and asset dimensions.

• Deepen client relationships, proactively anticipate needs, and identify/pursue new clients aligned with the CITI COMMERCIAL BANK (CCB) value proposition.

• Drive customer segmentation, product positioning, pricing, and marketing plans for each client segment.

• Ensure competitive product offerings that meet client needs through seamless integration and packaging of products.

• Develop a network and payment distribution strategy, adapting to new and evolving channels.

Team Leadership & Talent Development:

• Manage multiple teams through other managers, with full responsibility for people management, budget, and planning.

• Attract, retain, and motivate a high-performing team of Relationship Managers (RMs) / Bankers.

• Conduct performance evaluations, manage compensation, hiring, and other talent actions

• Train and develop team members, acting as a 'go-to' resource for opportunities and guidance.

Risk Management & Compliance:

• Appropriately assess risk in all business decisions, safeguarding Citigroup's reputation, clients, and assets.

• Drive compliance with applicable laws, rules, and regulations, adhering to Citi Policies and applying sound ethical judgment.

• Supervise the activities of others effectively and create accountability for upholding compliance standards.

• Ensure that all strategic initiatives meet compliance and regulatory requirements.

Qualifications:

• 15+ years experience

• Proven managerial skills

• Structuring and origination of large transactions

• Ability to deal with large and complex matrix environment.

• Ability to manage multiple concurrent deadlines

• Analytical skills and in depth knowledge of balance sheet

• Excellent communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Subject to the decision of Citi, the role holder may be appointed as a member of a senior management function and in the event of such appointment the role holder shall be required to discharge his/her responsibilities in accordance with Bank Negara Malaysia’s Policy Document on Responsibility Mapping, which comes into effect on January 1, 2026 and other applicable laws and regulations (collectively, “Applicable Laws and Regulations”) together with Citi’s policies, standards, procedures, code of conduct, employee handbook (“Citi Policies”) all as may be amended from time to time. By submitting your application, you acknowledge that you have read and understood the Applicable Laws and Regulations (and in the case of Citi Policies, will read and understand these as and when it is made available to the role holder), and agree to undergo any additional screenings or assessments, including to take necessary steps and actions, if required by Citi should Citi decide to appoint the role holder as a member of the senior management. 

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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