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IT Business Lead Analyst/Technical Owner with Microservices experience

Job Req ID 24751442 Location(s) Jacksonville, Florida; Sioux Falls, South Dakota; Irving, Texas Job Type Hybrid Job Category Technology
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As an IT Business Lead Analyst/Technical Owner you will lead the building of next generation customer centric Credit Card Capabilities supporting the Business and Technology teams in all phases of Project life cycle. In addition, you will play a pivotal role in continuous iterative exploration and investigation of  Business performance and other measures to gain insight and drive business planning.


  • Lead concept sessions with business to understand and document high level features and epics

  • Translate features and capabilities into system impacts and High level design

  • Drive transformation of existing monolithic/legacy services into fine grained reusable microservices and APIs

  • Drive complex projects spanning multiple scrum teams

  • Work closely with Architects to create system architecture and microservice design

  • Create as-is and to-be flows for the processes being transformed

  • Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects

  • Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment

  • Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives

  • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards

  • Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years of experience

  • Experience with distributed design and development (Java/C++/C#)

  • Experience with distributed or mainframe data repositories (Oracle/Mongo/DB2/VSAM)

  • Knowledge of credit card processes (e.g marketing, rewards, payments, acquisitions)  a plus

  • Exposure to cloud technologies (OpenShift Enterprise, SpringBoot, AWS)

  • Ability to apply design principles and patterns

  • Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis

  • Experience with all phases of Software Development Life Cycle

  • Experience with Agile and Scrum methodologies / JIRA/ a plus

  • Comprehensive knowledge of the principles of business analysis


  • Bachelor's degree/University degree or equivalent experience

  • Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:



Job Family:

Business Analysis / Client Services


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 31, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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