Digital Product Management Group Manager

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The  Digital PM Group Manager  is a position within the digital organization that works on acquisitions for existing customers and the goal  is to provide personalized offers, work with business partners to understand strategic objectives and create a roadmap the team can rally behind.

This position will manage a team of US based product owners who deliver best-in-class digital experiences, create partnerships within the organization and make data driven decisions.

Responsibilities:

• Accountable for end-to-end implementation of personalization experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis

• Lead a team of Product Managers and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products

• Responsible for the overall vision, technical capabilities and roadmap of the digital product platform that is scalable, reusable and efficient

• Engage with businesses and shape business and product requirements into platform requirements while maintaining synergy with technology, operations and risk partners.

• Define and track scorecard KPI's for data driven decisions to features and strategy.

• Own the overall platform business plans and roadmaps. Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company.

• Drive product development for new initiatives

• Make appropriate tradeoffs to optimize time-to-market

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in Product Management

• 5+ years leading and managing teams

• Experience with end-to-end implementation of personalization experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis

• Excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience

• Demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition

• Experience shaping business strategy for technical products or services

• Data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams

• Ability to think strategically but stay on top of tactical executions

• Capacity to develop and maintain comprehensive set of business plans and financial models

• Ability to succeed in a cross-matrixed organization that relies on building support in other groups

• Capacity to adapt to shifting goals and activities and manage multiple activities in parallel

• Self-starter with the ability to define goals and strategies with minimal management oversight

Education:

Bachelor’s/University degree

Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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