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Head of Global Intelligence and Fusion Center - Fraud Risk Sr. Group Manager

Job Req ID 24738739 Location(s) Jacksonville, Florida; San Antonio, Texas; O'Fallon, Missouri; Meridian, Idaho; Tampa, Florida; Florence, Kentucky; Johnson City, Tennessee; Sioux Falls, South Dakota; Irving, Texas; Tucson, Arizona; New Castle, Delaware Job Type Hybrid Job Category Technology
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About the Financial Crimes and Fraud Prevention Organization

The financial crimes environment continues to be challenging, with cybercrime worldwide remaining highly lucrative and criminals becoming more organized and sophisticated, making it harder to distinguish between real and fraudulent customers. To combat the agile threat, the Financial Crimes and Fraud Prevention organization operates leveraging an intelligence-led, threat driven model that targets fraud along the entire fraud lifecycle, enabling the integration of analysis, dissemination of information and coordination of action with speed and agility across businesses and regions.

The Head of Global Intelligence Strategy & Fusion Center is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The Fraud Fusion Center is a group within the Fraud organization that plays a pro-active role in identifying external threats and partners with other groups (Cyber Security, CSIS etc.) in mitigating fraud risk.   


  • Drive relevant, actionable, and timely “all source intelligence” into Global Fraud Prevention decision processes to prevent, detect and mitigate fraud.   
  • Create vision and strategy across three main areas of focus:
    • Fraud Threat Intelligence
    • Cyber Fraud
    • Business/Intelligence Data Analytics
  • Fraud Threat Intelligence Collection, including Open Source, Peer Institutions, Law Enforcement, and Industry Forums
  • Optimization of Threat Intelligence sources/collection
  • Intelligence processing and integration into existing fraud prevention strategies
  • Cyber and Intel data modeling
  • Cyber Fraud capabilities expansion (ie. customer malware detection, phishing, and other Cyber enabled attacks)
  • Advanced Fraud Indicator of Compromise (IOC) analysis on digital channels
  • Merchant monitoring
  • Fusion Alerting continuous maintenance and expansion covering all LOBs
  • Intel/Cyber based scanner development
  • Plan and execute the Information Security (IS) strategy and develop and manage security solutions for multiple areas
  • Utilize a global risk management model to analyze emerging security threats and define solutions to mitigate exposure
  • Advise and provide direction to the business and IT leaders on risk management decisions
  • Establish alignment of IS program with business strategy, and coordinate with leadership to achieve IS program goals and goals
  • Determine approach to execute functional strategy and oversee end results, budgeting, planning, policy and future strategy formulation
  • Advance discussions on strategic solutions for the program or business
  • Oversee resource management and work allocation, managing a team, and acting as an advisor/coach to new or lower level analysts
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of relevant work experience in financial crimes analysis or comparable function
  • Bachelor’s Degree. Master's degree preferred
  • Experienced leader with strong management and leadership skills leading high performance teams
  • Solid understanding of cyber enabled fraud and threats.
  • Strong knowledge and understanding of tools, resources, and methods to be leveraged in cyber enabled fraud detection
  • Strong communication skills across multiple levels of leadership
  • Experience utilizing SQL, Python or related tools to conduct link analysis and identify networks conducting financial crimes.
  • Effective in building/partnering with cross-functional teams and creating/sustaining networks with strong collaborative efforts.
  • Excellent communicator with strong written and verbal communication skills; ability to create and deliver compelling presentations to a variety of audiences.
  • Advanced analytical and problem solving skills
  • Proficient in interpreting and applying policies, standards and procedures
  • Demonstrated ability to remain unbiased in a diverse working environment


Job Family Group:



Job Family:

Information Security


Time Type:

Full time


Primary Location:

Jacksonville Florida United States


Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Apr 26, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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