Managing Director- Services Head Turkiye and Hub Managed Countries

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Purpose:

Citi Services is a leading provider of cash management trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial Clients around the world. With a global network spanning over 100 countries, the business is uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

This role also entails supervision over several non-present markets that are managed by our Turkish franchise called the Hub Managed Countries. All activities below should be read in context of all the markets including the Hub Managed Countries.

Job Background/Context:

This role is integral to client engagement, product management & innovation, sales and new business development, improving client experience, strategy & financial planning, risk & control management, external and regulatory engagement, governance & franchise alignment and people and talent management. The Services Head role is critical to deliver and execute on the Turkiye franchise as well as the MEA Services strategy.

The person holding the Services Head role will be a member of the Services TIK subcluster leadership team and its direct report will be to the TIK subcluster Services Head.

The role is also that of a trusted partner within the local management team and supports the Chief Country Officer & Banking Head (CCO BH) of Turkey. Assuming roles & responsibilities as being Senior Manager as per Turkey Policy of Assistant General Manager responsible for Services which is subject to regulatory approvals and regulated by Turkish Banking Law and adjacent regulations. The role is based in Istanbul.

Key Responsibilities:

The Services Head for Citi Turkiye is responsible for the ultimate direction and delivery of Services solutions, ensuring that all aspects of the business activities generate optimal returns, customer’s satisfaction and management of the Services team. All that should be managed with the highest standards of risk management and governance. The Services Head needs to work closely with all the partners (both internal and external) to make sure that key technology projects are properly identified, linked to clients’ needs. Proper business cases must be prepared and prioritized internally and must obtain cluster / global buy in and support. Moreover, the Services Head needs to ensure smooth partnership with other management team members, especially Banking and Markets to develop a balanced countrywide strategy.

Responsibilities:

• Strategic Leadership and Direction: Develop and implement short and long-term strategy for Services business in Turkiye to achieve financial growth targets and business returns, ensuring expansion of market and client wallet share and a broadening of the client solutions in line with services global strategy, strategy and cluster objectives
• The Services Head needs to be able to operate in a complex matrix environment and to make sure that all the stakeholders (many times with conflicting priorities) are properly communicated and ultimately aligned on Services TIK/MEA priorities in line with local regulatory requirements.

• External environment requirements include crisis management, dealing with change of the risk profile of the entity, critical changes in the macro-economic environment
• The Services Head needs to generate active client interactions and serve as the client engagement head of the business for this market. It is one of the most senior Business leaders in Citi Turkiye. The person is responsible for the services business growth for all the Services business lines.
• Have oversight and responsibility for the services Business E2E including all sales product, operations and technology services teams and work very closely with the Services Operations head to forward the agenda of the Services business
• Ensure the business operates in compliance with applicable regulatory and statutory requirements
• Deliver on financial commitments, Revenues & Expenses, EBIT (both for cash and trade) in Turkiye
• Build a strong network internally and externally and effectively compete with traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions. Develop a response to the increasing digitization and disruptive trends of the industry in the country
• Ensure that the overall business strategy is well defined and articulated to all key stakeholders such as CCO BH’s, Banking, CCB and services teams, operations and technology as well as second line and third line partners
• This role plays a critical role at the ALCO commission as well as CCC participation. The Services Head needs to have a strong ability to deeply understand ALCO topics, be a strong partner in negotiating with Treasury and Markets, while having the ability to defend services but also take franchise wide priorities into consideration. The Services Head must also actively participate in all key CCC topics and ensure decision-making inclusion in all critical elements that impact the franchise.
• Ensure the deployment of optimal services solutions and Services for client needs and business growth
• Provide leadership to the services team in advancing relevance, advice, insights and solutions to the client base and in execution of the client experience initiatives to drive the Best for our Clients’ vision
• Promote an inclusive and ethical culture, engage employees in our strategy and the highest standards of conduct that underpin it
• Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in place for critical roles, developing the next generation of leadership in solutions
• Foster good working relationships with the various regulatory bodies, supervisors and policy makers in the country and ensure relevant Regulatory Advocacy to achieve the business objectives
• Be responsible for effective risk management and controls of the services business in the country, credit, operational, conduct and compliance risks
• Participate in Legal Vehicle Governance process and proactively escalate any potential franchise issues,
• Represent the bank externally, at industry associations, forums, congresses, conferences and committees
• Actively participate in Internal Audit as well as External (Regulatory) audit, ensuring timely deliverables and representation of risk mitigants for optimum audit results

Development Value:

• As a Services Head the candidate will have an opportunity to help the organization navigate complex multi-dimensional problems and develop ‘integrative-thinking capabilities’
• Ability to learn from, and contribute to the strategy of how Citi operates in Turkiye and regionally
• Growth in regulatory and prudential competencies, including the ability to advocate in critical regulatory forums
• Position will allow you to gain significant experience in Governance
• Services Business Management of the largest franchise in MEA

Knowledge/Experience:

• Strong client-facing skills and the ability to drive business and solutions for clients.
• Strong execution skills and ability to work well in a team setting
• Strong leadership capabilities and ability to grow and drive talent
• Results oriented with proven track record of delivering results
• Excellent financial acumen, experience in preparing business plans
• Strong governance, risk and control of culture
• Proven ability to balance across resources and meet differing stakeholder needs, often facing complex, uncertain or ambiguous environment
• Familiar with Bank’s franchise governance framework and managing a legal entity
• Strong communication skills including presentation to internal and external stakeholders, regulators, media, clients and other
• Commercial awareness and a solid understanding of how services drive value for the business
• Experience in managing dynamic and diverse teams
• Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity and country level
• Track record of identifying, managing and delivering change with all stakeholders to drive the business forward
• Proven track record of developing and executing business growth strategies Client-Facing and Relationship Management Skills
• Knowledge of how a bank - part of a global group - operates is essential
• Sounds understanding of credit, interest rate, liquidity, market, operational, reputation, strategic and compliance risk
• Ability to align global strategy and local execution, while balancing resources among front, middle and back offices
• Promote and foster a culture of strong control environment

Skills & Competencies:

• Communication skills – written and verbal to various type of audience
• Leadership skills – including management by influence
• Strong listening skills and ability to influence key stakeholders
• Demonstrated ability to drive a change agenda
• Strong interpersonal and influencing skills
• Strategic thinking, resilience and problem solving
• Excellent teamwork and project management, planning and execution skills
• Highly effective team player across business/management/functions partners
• Self-Motivation
• Flexibility to adapt to changing priorities
• Fluency in English (both verbally and in writing)
• Understanding of Balance Sheet Management
• Strong ability to influence decision making process (mainly in terms of technology spend)
• Deep understanding of client needs in transaction banking and ability to form and execute strategy based on a client need

Qualifications:

• Relevant work experience in the financial services industry, including 10+ years managerial experience
• Deep services product knowledge and country/cluster management experience
• Experience in gaining buy in from Senior Management to execute country strategy
• Proven track record of delivering results
• Experience in managing dynamic and diverse teams
• Track record of identifying, managing and delivering change with all stakeholders to drive the business forward

Background/Education

• University degree, Master’s degree preferred

#LI-TB3

------------------------------------------------------

Job Family Group:

Business Strategy, Management & Administration

------------------------------------------------------

Job Family:

Business Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.