System Specialist

Discover your future at Citi

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Job Overview

Citi, a leading global bank with approximately 200 million customer accounts in over 160 countries, provides a broad range of financial products and services to consumers, corporations, governments, and institutions. The bank's Enterprise Operations & Technology division underpins these offerings, delivering secure, reliable, and efficient technology solutions that are foundational to managing global resources, ensuring safety, and providing a first-class customer experience. This reflects Citi's mission to create economic value that is systemically responsible and in its clients’ best interests.

Fostering a culture of diversity and inclusion, Citi is committed to a workforce that represents the clients it serves. The company values respect, promotes individuals based on merit, and ensures opportunities for personal development are widely available. Ideal candidates are passionate, innovative problem-solvers who contribute to a culture of delivering results with pride and are empowered to enable growth and progress together with the firm.

The Intermediate System Specialist is a role responsible for assisting with Tandem & UNISYS administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.

Responsibilities:

• Assist in performing basic diagnostic work to recognize, track, report, and resolve problems, escalating when necessary Assisting in planning, scheduling, implementation and post implementation; initiates appropriate action to stay on schedule.

• Assist with various technological installs, upgrades, and tests

• Assist in the development and implementation of technology Infrastructure recovery plans and procedures

• Gather, compile and synthesize information regarding technology processes or system and exchange information in a concise and clear manner

• Use Citi's risk management and control methods to conduct periodic reviews of activities and ensure work is compliant with risk objectives Researches and interprets factual information.

• Identify inconsistencies in data or results

• Anticipate how actions/plans will affect stakeholders and cater towards stakeholder needs and expectations ses insights from stakeholder relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand stakeholder expectations, needs and issues. Makes recommendations based on experience and specialty area knowledge.

• Ensure processes and procedures are in place, and work is accomplished in the most efficient way

• Assist in identifying reengineering improvements

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2+ years of experience in a Technology Infrastructure role

• Financial Services experiences preferred

• Effective written and verbal communication skills

• Proficient in the use of Technology Infrastructure tools

• Demonstrated analytic/diagnostic skills

• Ability to work in virtual / in-person teams and work under pressure or to a deadline

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$76,230.00 - $106,370.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 31, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.