Software Engineering Platform Manager, Case Data Orchestration & Investigations

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Software Engineering Platform Manager for Case Data Orchestration & Investigations is a senior technology leadership role responsible for directing multiple engineering teams that design, build, and deliver critical enterprise applications in close partnership with the broader Technology organization. This position leads large-scale, complex development initiatives including case data orchestration platforms that automate case investigation workflows and security operations controls built on a modern technology stack spanning .NET Core, Java Spring Boot, SQL Server, Oracle, MongoDB, and microservices architecture. The role requires a leader who can translate business and grooming requirements into actionable development plans, ensure on-time and high-quality delivery, and enforce adherence to established architecture, tooling, and safety-and-soundness standards. Beyond technical delivery, this manager exercises strategic influence over budget, resourcing, and planning decisions, while cultivating talent and holding teams accountable to the highest standards of risk management and regulatory compliance. This is an excellent opportunity for an experienced technology executive to shape mission-critical investigation and security automation capabilities at enterprise scale.

Responsibilities

• Attend grooming and requirements sessions and translate business requirements into clear, actionable development plans for engineering teams.
• Lead development efforts for major, large-scale technology projects and ensure on-time, quality delivery of complex solutions.
• Ensure that all solutions follow prescribed architecture standards for tooling. Ensure that all solutions also meet safety-and-soundness requirements.
• Oversee the ongoing management of Case Data Orchestration capabilities that automate large portions of the case investigation process.
• Direct engineering efforts supporting automation of security operations controls and the broader investigation process.
• Manage multiple teams of professionals to accomplish established technology goals.
• Conduct core personnel duties for direct and indirect reports. This includes performance evaluations, hiring decisions, and disciplinary actions.
• Provide strategic influence over resources, budget management, and planning. Monitor end results to ensure goals are met.
• Apply in-depth knowledge of applications development concepts and procedures within own area, along with working knowledge of adjacent technology areas, to resolve complex issues.
• Ensure essential development and delivery procedures are followed. Contribute to defining new standards where gaps exist.
• Integrate deep applications development expertise with the overall technology function to achieve established organizational goals.
• Exercise evaluative judgment based on analysis of facts in complicated, unique, and dynamic situations, drawing on both internal and external sources.
• Influence and negotiate with senior leaders across functions. Communicate with external parties as necessary.
• Assess risk appropriately in all business decisions, with particular consideration for the firm's reputation. Safeguard Citigroup, its clients, and its assets by driving compliance with applicable laws, rules, and regulations.
• Adhere to internal policy and apply sound ethical judgment regarding personal behavior, conduct, and business practices. Escalate, manage, and report control issues with transparency.
• Supervise the activity of others and create accountability for those who fail to meet these standards.

Qualifications

• 10+ years' relevant experience in applications development and technology delivery.
• Proven experience in people management, including direct oversight of engineering teams.
• Experience managing global technology teams across multiple locations and time zones.
• Demonstrated experience leading large-scale technology projects and complex, multi-team solution delivery.
• Working knowledge of industry practices and standards for applications development and technology governance.
• Hands-on familiarity with the team's technology stack, including .NET Core, Java Spring Boot, SQL Server, Oracle, MongoDB, and microservices architecture.
• Experience or familiarity with case management, case data orchestration, or security operations and investigation platforms preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor's degree or university degree, or equivalent work experience, required.
• Master's degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 08, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.