Director, Product Control Team Lead (Workforce Intelligence Talent Acquisition, Talent Management & Engagement, Learning)

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Job Overview

The Product Control Team Lead – Workforce Intelligence Talent Acquisition (WITA), Talent Management & Engagement (TM&E), and Learning is responsible for leading and overseeing the end-to-end design, implementation, and execution of robust controls within these specialized areas. This role requires an in-depth understanding of Citi policies, compliance, regulatory requirements, Internal Audit processes, and more. The individual will leverage thorough knowledge of global and regional HR strategy, combined with expertise in Compliance, Operational Risk, Controls, and Internal Audit, to achieve organizational and functional objectives. This involves strategic planning, hands-on execution, and management, with impact reflecting leadership, strategic influence, and extensive interaction with other functions.

Key Responsibilities:

• Lead the strategic development and implementation of Control Design and Inherent Risk Assessments/Ratings to proactively identify, evaluate, and mitigate potential risks at their earliest stages, ensuring robust foundational controls.
• Drive and facilitate continuous risk management activities to ensure ongoing oversight, adaptation, and responsiveness to the evolving risk landscape.
• Orchestrate and oversee Residual Risk remediation efforts for Tier 1-3 risks to systematically address, thereby strengthening the overall control environment.
• Manage the remediation of Quality Control (QC) findings (as applicable) to correct identified deficiencies, maintain control effectiveness, and uphold quality standards.
• Execute and enhance activities and monitoring controls to support operational and compliance risk management, including assessing the applicability of regulatory changes, to ensure ongoing adherence to requirements and internal policies.
• Provide guidance and support to GAU Owners and Control Operators to enable effective first-line defense, ensuring consistent application of risk management principles across the organization.
• Serve as point of contact for HR Senior Leadership Team (SLT) members regarding control design, inherent risk assessments, continuous risk management, and regulatory impact.
• Provide strategic leadership, direction, and oversight to teams, contributing to business plans and setting functional objectives.
• Review, challenge, and design control enhancements to improve efficiency, reduce risk, and ensure adherence to Enterprise Risk Management Frameworks and Compliance Policies.
• Assess and mitigate risks, safeguarding the firm by ensuring compliance with laws, regulations, and policies, escalating control issues transparently.
• Partner with leaders to ensure control policies align with regulatory requirements, leading responses to evolving regulatory environments, including OCC and CFPB.
• Collaborate with control leaders to identify and implement best practices, and resolve ownership conflicts for issues.
• Apply business and technology knowledge to strengthen the control environment, serving as a subject matter expert in regulatory compliance and control management.

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control functions in financial services, with 8+ years managerial experience preferred.
• Advanced knowledge of critical regulators, regulatory requirements, and Citi Compliance.
• Demonstrated understanding of business procedures, financial services, and control/regulatory industry knowledge.
• Comprehensive knowledge of Citi’s businesses, functions, and their risk profiles.
• Ability to challenge existing practices and recommend risk and controls remediation.
• Demonstrated ability to identify, measure, and manage key risks and controls effectively.
• Adept at breaking down complex matters into core issues and root causes for effective resolution.
• Strategic thought leader in driving control environment efficiency, effectiveness, and accurate reporting/escalation.
• Excellent analytical and communication skills, with the ability to influence executive audiences.
• Strong sense of accountability, ownership, and results orientation.
• Ability to build trustworthy relationships with internal and external stakeholders.

Education:

Bachelor's/University degree, Master's degree preferred

ree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 15, 2026

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