Digital Assets Production Support Analyst - Assistant Vice President

Discover your future at Citi

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Job Overview

Join Citi's Digital Assets organization and support the technology driving the tokenization of financial assets. This is an opportunity to work on a new and strategically important platform that combines traditional financial markets infrastructure with emerging digital asset technology.

As a Production Support Analyst, you will play a key role in ensuring the stability, availability, and performance of Citi's Digital Asset platforms. You will work closely with Engineering, Operations, Product, and Infrastructure teams to support critical services, resolve production issues, and help deliver a resilient operating environment for one of Citi's most innovative businesses.

Why Join Us?

Be part of a team building and supporting Citi's next-generation Digital Assets platform. You'll gain exposure to cutting-edge technology, work at the intersection of capital markets and blockchain innovation, and help shape the future of tokenized financial products within a global institution.

Responsibilities:

• Provide production support for Citi's Digital Asset platforms and services.

• Monitor platform health and respond to incidents impacting production environments.

• Investigate and resolve application, infrastructure, and data-related issues.

• Perform root cause analysis and drive permanent fixes for recurring problems.

• Partner with development teams to improve platform stability, observability, and automation.

• Support software releases and ensure production readiness of new functionality.

• Develop and maintain operational runbooks, monitoring, and support documentation.

• Communicate effectively with business and technology stakeholders during incidents.

• Participate in continuous improvement initiatives focused on reliability, efficiency, and risk reduction.

• Ensure adherence to operational controls, regulatory requirements, and Citi standards.

Qualifications:

• 5-8 years of experience in Production Support, Application Support, SRE, or Platform Engineering.

• Experience supporting business-critical, high-availability systems.

• Strong troubleshooting and incident management skills.

• Solid Linux and SQL knowledge.

• Experience with scripting and automation using Java, Python, or similar technologies.

• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, ELK, or Prometheus.

• Strong analytical and problem-solving abilities.

• Excellent communication skills with both technical and non-technical stakeholders.

Strongly Preferred:

• Markets and/or Electronic Trading technology experience.

• Experience supporting real-time trading, execution, pricing, or market infrastructure platforms.

• Background in Exchange, FinTech, or Payments technology.

• Knowledge of distributed systems and large-scale production environments.

Nice to Have:

• Digital Assets, Blockchain, or Tokenization platform experience.

• Understanding of digital custody, wallets, or key management solutions.

• Kubernetes, OpenShift, and cloud-native technologies.

• Knowledge of digital asset market structure and operations.

Education:

• Bachelor’s/University degree or equivalent experience.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 14, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.