Staffing Office Onboarding Lead

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Job Overview

The Staffing Office Onboarding Lead is a critical operations management role responsible for leading and developing a professional team, driving performance excellence, and spearheading transformative initiatives within the onboarding function. This role requires an in-depth understanding of how various operational areas integrate to contribute to the overall objectives of the Staffing Office and the broader organization. The successful candidate will apply deep disciplinary knowledge to provide value-added perspectives, foster a culture of continuous improvement, and ensure robust risk and control frameworks are maintained. Strong communication, diplomacy, and a proactive approach to problem-solving are essential for success.

This role holds full management responsibility for a team, encompassing performance evaluation, compensation management, hiring, disciplinary actions, and terminations, alongside the daily direction of tasks and responsibilities. The Lead will be accountable for the volume, quality, and timeliness of end results, with shared responsibility for budget planning and management. The impact of this role extends across the entire Staffing Office, significantly influencing its overall performance and effectiveness.

Staffing Office Onboarding Lead

The Staffing Office Onboarding Lead is a critical operations management role responsible for leading and developing a professional team, driving performance excellence, and spearheading transformative initiatives within the onboarding function. This role requires an in-depth understanding of how various operational areas integrate to contribute to the overall objectives of the Staffing Office and the broader organization. The successful candidate will apply deep disciplinary knowledge to provide value-added perspectives, foster a culture of continuous improvement, and ensure robust risk and control frameworks are maintained. Strong communication, diplomacy, and a proactive approach to problem-solving are essential for success.

This role holds full management responsibility for a team, encompassing performance evaluation, compensation management, hiring, disciplinary actions, and terminations, alongside the daily direction of tasks and responsibilities. The Lead will be accountable for the volume, quality, and timeliness of end results, with shared responsibility for budget planning and management. The impact of this role extends across the entire Staffing Office, significantly influencing its overall performance and effectiveness.

Responsibilities

People Management & Leadership

• Lead, supervise, and coordinate day-to-day operational activities within the Staffing Office Onboarding unit, including meticulous work distribution, capacity planning, and resource optimization.
• Provide comprehensive people management, fostering a high-performance culture through consistent performance discussions, objective evaluations, and effective partnership with HR for corrective actions and employee development.
• Establish clear, measurable team goals that align with Citi's performance management structure, focusing on both "what" (results) and "how" (behaviors and execution).
• Drive motivation and professional development for team members, identifying training opportunities stemming from data quality findings and operational analysis.

Operational Excellence & Performance Management

• Monitor and ensure the timeliness and efficiency of all onboarding operational activities, strictly adhering to established Service Level Agreements (SLAs).
• Implement and enforce robust performance management strategies to ensure teams consistently operate with the highest regard for quality, accuracy, and productivity.
• Establish and lead efforts for the standardization of operational processes and procedures, creating consistent, scalable workflows across the onboarding function.
• Actively identify, champion, and implement continuous process improvement opportunities to enhance efficiency, reduce friction, and elevate the candidate experience.
• Address system issues proactively with System Operations (System Ops) and Global Functions Technology (GFT) partners, demonstrating urgency, consistent follow-up until resolution, and strategic escalation when critical.
• Maintain and regularly update comprehensive operating and desktop procedure manuals, along with clear process flows, to ensure operational clarity and consistency.

Risk Management & Controls

• Partner closely with HR Control & Compliance (HRCC), Staffing Office Oversight, Policy Owners and Legal teams to ensure full compliance with all relevant regulatory requirements and co-employment laws.
• Proactively identify and ensure that corrective actions are swiftly implemented for all control-related issues, with appropriate remedial action taken where necessary.
• Ensure the implementation and continuous adherence to strong operational controls, maintaining compliance with Manager Control Assessment (MCA) standards.
• Assess risk appropriately when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
• Effectively supervise the activity of others and foster accountability with those who fail to maintain established standards and policies.
• Liaise with sourcing teams, legal departments, internal customers, and suppliers to ensure all audit guidelines are met and strict adherence to Citi policies, processes, and procedures is achieved.

Strategic Contribution & Stakeholder Management

• Act as a Subject Matter Expert (SME) to senior stakeholders and other team members, providing expert guidance and advisory services on onboarding operations and related matters.
• Assist the Business Unit Head in accommodating complex requests related to the business unit, including those from auditors and other internal/external parties, ensuring timely and accurate responses.
• Possess the ability to operate with a limited level of direct supervision, demonstrating independence of judgment and autonomy in decision-making.

Qualifications

• Experience: 5-10 years of progressive experience in operations management, with a significant portion in a leadership role, preferably within a staffing, HR operations, or similar high-volume processing environment.

• Leadership: Demonstrated experience in managing and developing professional teams, including performance evaluation, coaching, and talent development.
• Operational Acumen: Proven background in project administration, operational process design, and a strong understanding of end-to-end operational flows.
• Strategic Thinking: Action-oriented, entrepreneurial, flexible, and innovative approach to operational management. Ability to think strategically and translate vision into actionable goals and outcomes.
• Communication & Influence: Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management. Consistently demonstrates clear, concise, persuasive written and verbal communication, including public speaking skills.
• Interpersonal Skills: Strong teamwork and organizational skills, with a passion for integrity, a positive attitude, and a mission-driven, self-directed approach.
• Attention to Detail: Exceptional attention to detail and proven ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Problem-Solving: Proven ability to identify, analyze, and resolve complex operational and systemic issues.
• Must be able to write, read and Speak English fluently

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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