Senior Communications, Culture & Site Engagement Lead

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Job Overview

Citi is looking for a Senior Business Office Specialist, Communications & Engagement to serve as a strategic partner to the LATAM Network Lead, driving communication strategy, site coordination, and employee engagement across Citi's Costa Rica site. In this role, you will connect leadership priorities to on-the-ground execution, ensuring that messaging, initiatives, and site-wide commitments are delivered with consistency, clarity, and impact. This is a high-visibility opportunity to shape how a major Citi site communicates, engages, and operates at scale.

Responsibilities

• Lead the development and execution of the Costa Rica site communication strategy, ensuring all messaging is clear, cohesive, and aligned with leadership priorities across the organization.
• Develop high-quality communications, executive presentations, and materials for senior leadership forums, town halls, and key engagement events that support informed decision-making.
• Translate site performance data, metrics, and operational insights into compelling executive-level narratives that inform strategy and drive action.
• Coordinate and align site-wide initiatives across the Costa Rica Business Office team, maintaining rigorous tracking of actions, ownership, and timelines to ensure disciplined follow-through.
• Collaborate with HR and Business Office partners to advance employee engagement programs, culture initiatives, and recognition efforts that strengthen the overall site experience.
• Monitor Costa Rica market and country dynamics to proactively surface relevant insights and trends that inform the site narrative and leadership perspective.
• Represent the Costa Rica site in external engagements and support community and social responsibility initiatives, reinforcing the site's presence and positioning.
• Develop monthly communication metrics to measure the effectiveness of the communication plan and provide data-driven recommendations to senior leadership.

Required Qualifications & Skills

• 8 or more years of experience in communications, business management, or strategic coordination roles, with a demonstrated ability to operate at a senior level.
• Ability to develop and execute communication strategies that reach multiple audience levels, from frontline employees to senior leadership.
• Skilled at synthesizing complex data and performance metrics into clear, executive-ready narratives and presentation materials.
• Experience managing multiple concurrent priorities in a complex, matrixed environment while maintaining consistent attention to detail and follow-through.
• Ability to build and sustain effective working relationships with senior stakeholders, influencing outcomes without direct authority.
• Advanced proficiency in PowerPoint, Excel, and the production of executive-level presentations.
• Proficiency in AI tools for content creation and data analysis to enhance communications output and operational reporting.
• Bachelor's degree or equivalent professional experience.

Beneficial Skills & Qualifications

• Background in financial services, with familiarity of the industry's operating environment and stakeholder expectations.
• Experience in marketing or brand communications, particularly in developing content that builds awareness with stakeholders.
• Project management experience, with the ability to coordinate cross-functional workstreams, track deliverables, and drive initiatives through to completion.
• Master's degree in communications, business administration, or a related field.
• Familiarity with Costa Rica's business landscape, including awareness of country-level economic and market dynamics relevant to external positioning.

What We Offer

At Citi, this role places you at the center of a high-performing, globally connected organization where your work directly shapes how a major site communicates, executes, and delivers for its people and leaders. You will gain meaningful ownership, senior visibility, and the opportunity to influence decisions that matter across the region.

• Hybrid working model with 3 days in the office and 2 days working remotely, giving you the flexibility to perform at your best.
• Direct access to senior leadership, providing exposure and visibility that accelerates professional growth and expands your strategic impact.
• A clearly defined scope of ownership where your contributions shape site-wide outcomes, not just support them.
• Access to global collaboration networks across Citi's LATAM and international operations, broadening your professional reach.
• Ongoing learning and development opportunities to build expertise in communications, strategic coordination, and leadership engagement.
• Comprehensive wellbeing and financial benefits tailored to support your long-term personal and professional goals.
• A performance-driven environment that values accountability, results, and the ability to deliver with quality at pace.

Apply now to bring your communications expertise and strategic mindset to a role where you will shape Citi's Costa Rica site narrative, empower leadership decisions, and make a measurable impact across the region.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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