NAM HR Connect Inquiry Management Generalist - C05

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Job Overview

HR Connect NAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.

The HR Connect NAM Inquiry Management Generalist processes inquiries employees and managers might have, which can be addressed through cases and phone calls in a contact center environment.

Responsibilities:

• Support case inquiry management team with cases and phone (Contact Center).
• Serves as the instructor to our customer on the systems and self-service options available for employees and managers.
• Supports basic/generalist level inquiries.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience in contact center (desirable)
• Knowledge in Workday and ServiceNow (desirable)
• Knowledge in HR (desirable)
• Intermediate/Advance English level (writing and spoken)
• Proficiency in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in customer service

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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