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Job Overview

The Comp & Benefits Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Assists in ensuring that the firm has competitive and cost effective reward policies and practices.
• Contributes to developing and executing the firm's reward strategy,managing the key areas of reward, benefits and pensions and liaising with third parties to develop a consistent best practice approach.
• Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements.
• Being fully knowledgeable on the day-to-day activities of a product or process as well as able to provide input on more complex issues.
• Contributes to resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
• All other duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5 -8 years experience
• Proficient in Microsoft Office with an emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities.
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s/University degree or equivalent experience

The LATAM Medical Service Delivery Operational Manager is responsible for partnering with the LATAM Medical Service Clinical Lead to ensure compliance with country-specific regulations, operational excellence of medical service execution, and adherence to occupational health reporting requirements throughout the cluster. This role involves managing multiple vendor contracts related to the delivery of clinical and well-being services, including occupational health functions. The role may serve as the Business Activity Owner (BAO) for the third-party relationship or collaborate closely with the BAO, the Clinical Lead, and various internal disciplines (Global Sourcing, Third Party Management, Risk and Control, Legal, Audit, and Information Security). Key responsibilities also include data and record management for on-site clinics, budget planning and forecasting, and issue identification, risk, and control. The role requires ongoing review of vendors and expenses to identify cost savings opportunities, ensure comprehensive documentation of business practices, effective communication across geographies, and contribute to the development and maintenance of strategic business continuity plans.

Responsibilities

• Partner and support the Medical Service Delivery Clinical Lead in the execution of on-site medical services.
• Collaborate with Global Sourcing to finalize Master Service Agreements (MSA) and necessary contract amendments.
• Lead Request for Information (RFI)/Request for Proposal (RFP) processes for clinical services within the cluster.
• Review MSAs to ensure Service Level Agreements are met and adhered to.
• Support the on-boarding and off-boarding of non-employees (NEMS) collaborating with medical clinics.
• Perform the BAO functions or collaborate with the BAO to for on-going monitoring and compliance for all vendors across various streams (e.g., Marketplace, IS, INFO SEC, Third Party Information Security Assessor (TPISA), Application Vulnerability Assessment (AVA), Cross Border).
• Create and track Corrective Action Plans (CAPs) and Risk Events (REs) related to on-site clinical and well-being service execution.
• Serve as the Records Management Owner (RMO) for on-site medical clinics in the LATAM cluster.
• Support execution of well-being programs across LATAM.
• Track vendor performance evaluation and completion of satisfaction surveys.
• Manage end-to-end invoice processing for medical vendors.
• Facilitate internal communications to raise awareness of health events and services, and manage employee surveys to gauge satisfaction and identify improvement areas.
• Oversee regional medical budgets, focusing on accurate tracking, forecasting, and cost optimization.
• Travel to other countries within the cluster as required.

Education

• Bachelor's/University degree or equivalent experience.

Required Qualifications and Experience

• Fluent in written and spoken Spanish.
• Fluent in written and spoken English.
• Proficiency in Portuguese communications preferred.
• 2-5 years of experience in third-party and vendor management.
• Experience with invoice processing and Oracle payments.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Excellent communication skills.
• Experience in healthcare sectors is desirable.

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Job Family Group:

Human Resources

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Job Family:

Compensation & Benefits

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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