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KYC Operations Metrics Senior Analyst

Job Req Id:
25914340
Location(s):
Heredia, Provincia de Heredia, Costa Rica
Job Type:
On-Site/Resident
Posted:
Oct. 09, 2025

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Job Overview

The KYC Operations Sr Analyst is an intermediate level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

  • Review submissions submitted throughout the global hubs by junior analysts
  • Liaise with internal/external stakeholders to provide exception management reporting and Management Information System (MIS) reporting
  • Perform quality reviews and reviews of procedures and processes
  • Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of experience

Education:

  • Bachelor's degree/University degree or equivalent experience

This is a metrics analyst role responsible for building and maintaining analytical tools, taking the lead on process re-engineering activities, analyze end-to-end cycle of KYC records, wastage analysis and dashboard enhancements and insights.

Key Responsibilities:

  • Designs/analyze moderately complex reports to satisfy business requirements including Dashboard and data summaries using Microsoft Excel, Access, KNIME, etc.
  • Reconcile data between multiple datasets
  • Translates raw data into easy-to-read format for decision makers, ensures data is present in an easy understanding for non-technical viewers in Microsoft Excel and Power Point
  • Uses broad discretion in developing solutions for business reporting issues.
  • Influences decisions through advice, counsel and/or facilitating services to others throughout the use of reports or customized views.
  • Performs complex data analysis in various dataset and ensures data quality controls are in place.
  • Eliminates waste and non-value-add activities by leading process automating efforts.
  • Strong communication and diplomacy skills are required.
  • Fluent English is mandatory
  • Data Storytelling is highly desired

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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