
KYC Operations Metrics Senior Analyst
- Job Req Id:
- 25914340
- Location(s):
- Heredia, Provincia de Heredia, Costa Rica
- Job Type:
- On-Site/Resident
- Posted:
- Oct. 09, 2025
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The KYC Operations Sr Analyst is an intermediate level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Review submissions submitted throughout the global hubs by junior analysts
- Liaise with internal/external stakeholders to provide exception management reporting and Management Information System (MIS) reporting
- Perform quality reviews and reviews of procedures and processes
- Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of experience
Education:
- Bachelor's degree/University degree or equivalent experience
This is a metrics analyst role responsible for building and maintaining analytical tools, taking the lead on process re-engineering activities, analyze end-to-end cycle of KYC records, wastage analysis and dashboard enhancements and insights.
Key Responsibilities:
- Designs/analyze moderately complex reports to satisfy business requirements including Dashboard and data summaries using Microsoft Excel, Access, KNIME, etc.
- Reconcile data between multiple datasets
- Translates raw data into easy-to-read format for decision makers, ensures data is present in an easy understanding for non-technical viewers in Microsoft Excel and Power Point
- Uses broad discretion in developing solutions for business reporting issues.
- Influences decisions through advice, counsel and/or facilitating services to others throughout the use of reports or customized views.
- Performs complex data analysis in various dataset and ensures data quality controls are in place.
- Eliminates waste and non-value-add activities by leading process automating efforts.
- Strong communication and diplomacy skills are required.
- Fluent English is mandatory
- Data Storytelling is highly desired
------------------------------------------------------
Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Business KYC------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Global Benefits
Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance. Explore a few of the highlights that make working with us rewarding.

Explore More Jobs
-
新卒採用 投資銀行部門 フルタイムポジション(2027年卒)/Investment Banking, Full-Time Analyst, Tokyo Japan (Class of 2027)
- Chiyoda, Tokyo
-
新卒採用 市場部門 フルタイムポジション(2027年卒)/Markets Sales and Trading, Full-Time Analyst, Tokyo Japan (Class of 2027)
- Chiyoda, Tokyo
-
기업금융신용분석팀 Credit Analyst
- Seoul, Seoul
-
기업금융상품본부 비즈니스 위험 및 통제 관리(In Business Risk and Control)
- Seoul, Seoul
-
Early Careers Talent Network
Sign up to receive personalized job matches based on your skills and interests. We'll help you discover opportunities that align with your goals.
-
Career Professionals Talent Network
Sign up to receive tailored job matches based on your skills and experience. Discover opportunities that align with your ambitions.