Execution & Relationship Management (ERM) Analyst- Leadership Development

Discover your future at Citi

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Job Overview

The Learning Design & Dev Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Assists in developing training programs and learning materials using a variety of learning methodologies designed for classroom, self-directed and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Helps to design and develop appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates measurement strategy for client solutions to include the overall assessment approach.
• Designs and develops of data collection tools and methods to measure the impact of training.
• Is responsible for all other duties assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree or equivalent experience

• LMS Administration: Creation, configuration, and maintenance of the leadership course catalog; attendance tracking and credit accreditation.
• Global Logistics: Coordination of catering, room bookings, and vendors for events across various global Citi locations.
• Payment & Budget Management: Creation of Purchase Orders (POs), budget distribution analysis, and agile vendor payment processing.
• Support & Stakeholder Management: Partnering with Program Managers and Learning Advisors, course portfolio management, and content strategy alignment calls.

• Advanced / Fluent English (daily global interaction).
• LMS Experience (highly desirable).
• Excel: Basic proficiency for handling pivot tables and databases.
• Key Skills: Strong attention to detail, process agility, and a strong customer service orientation.

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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