Workforce Management Senior Lead - C14 - TAMPA, BUFFALO

The Resource and Business Management team, within the Risk Chief Administrative Office, has strategic and operational responsibilities to support Citi's Chief Risk Officer and the Independent Risk Management (IRM) organization to achieve its priorities.  This includes Resource and Financial Planning, Executive Scorecards, Location Strategy, Continuity of Business and other projects. The Senior Lead Manager role for Workforce Management, within the Resource and Business Management team, will support the team across a wide variety of Workforce Management initiatives and deliverables in partnership with other members of the Resource and Business Management as well as CAO’s/Business Execution Leads across the IRM organization.  

Key responsibilities include but not limited to:

• Develop and lead analysis on position and headcount management, supporting IRM senior leaders and IRM Resource and Business Management team
• Develop content for executive stakeholder presentations related to human capital metrics
• Ensure monitoring and streamlined decision making on human capital metrics including organization health metrics, attrition, retention, recruitment, and location strategy
• Provide ad hoc analysis as deemed necessary working with the multiple internal IRM stakeholders and throughout Citi functions including HR and Finance teams
• Implement and drive Demand and Capacity Analysis across IRM segments working with multiple stakeholders including CAO’s/Business Execution Leads and Human Resources while ensuring Consent Order deliverables are met in a timely manner
• Execute Demand and Capacity Analysis across 1000+ direct staff and provide overall outcomes including opportunities and risks to senior management
• Review, design, and execute on improvements to the IRM Workforce Management processes and strategy
• Identify process improvement opportunities and ensure we have appropriate controls, procedures, and documentation across the team and that established guidelines/policies are adhered to and updated as necessary.
• Develop content and manage internal team communication and agendas for leadership meetings
• Use excellent communication and strong management skills to influence a wide range of stakeholders including internal and external audiences; work closely and collegially with IRM CAOs and Business Execution Leads
• Ensure timely execution on critical items

Knowledge/Experience:

• Bachelor's degree, Masters Optional
• 10+ years or relevant experience in financial services industry
• Experience in financial services preferred.
• Proven track record managing key deliverables with high senior management visibility on time and through strong partnerships across different businesses and functions
• Proven organizational skills with the ability to multi-task effectively in a fast paced, dynamic environment
• Exceptional interpersonal and people management skills with prior experience interfacing with Citi Senior Management at the Director and Managing Director level

Skills:

• Methodical and proactive thinker who is also detail oriented with demonstrated project management skills and the ability to execute across IRM teams with high quality and strict timetables
• Highly proficient in Excel, PowerPoint and data management/ mining
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven time and task management skills with the ability to multi-task effectively and promptly
• Ability to influence and challenge senior management with data and strategic thinking
• Strong analytical ability

Competencies:

• Ability to manage projects with minimal guidance
• Analytical and problem solving skills
• Builds and maintains relationships
• Influential & persuasive
• Effective communication with Risk Senior Management and all seniors across Citi
• Team player and with strong relationship management skills
• Resilience

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree