Enterprise Resilience Business Continuity Assistant Vice President

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Job Overview

Citi’s Enterprise Resiliency (ER) organization within Technology is seeking an experienced professional to serve as a Business Execution Continuity of Business (CoB) Senior Lead Analyst in support of U.S. Personal Banking, Wealth and Functions. The CoB Lead Analyst is responsible for business resiliency of critical business processes and technology, and their availability to customers, third parties, regulators, and other stakeholders during an unplanned event or disruption, in accordance with agreed-upon and consistent service levels. Employees in this job family ensure: Business Recovery Plans are viable, executable, implemented, tested, and communicated to the appropriate stakeholders. They also ensure appropriate CoB considerations are incorporated into technology and business planning, for example staffing, facilities, equipment and suppliers. In the event of a business or technology disruption, they identify, prioritize, protect, and restore critical business processes. CoB safeguard Citi’s staff, business operations, and technology under a diverse set of conditions.

Responsibilities:

• Provides and supports oversight of the ER Policy and Standard deliverables ensuring quality, efficiency and accuracy.
• Coordinates a wide range of ER activities to implement Operational Resilience and a CoB Programs that includinges: Assessment, Planning, Testing, Maintenance, Quality Review, Crisis Management, Training, Awareness, Communications, Monitoring and Reporting.
• Assist with reviews of third-party vendor relationships and any remediation activitiesConduct quality assurance (“QA”) reviews on Continuity of Business (COB) third party vendors
• across all Global Products/Functions (“Sectors”) and Regions by applying a risk-based methodology.
• Partners with the ER leadership and central teams to maintain a calendar of activities to ensure a timely completion of all policy requirements.
• Advises the business on ER strategy, policy requirements and preferred practices.
• Interacts with business and technology management to understand future business strategy and ER needs, ensuring relevant documentation accounts for changes that occur.
• Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process.
• Facilitates a process to ensure that ER documentation is viable, executable, implemented and tested.
• Collaborate and network to gather information internal and external to the organization to help guide business recommendations.
• Promotes Business ContinuityEnterprise Resilience training and awareness.
• Perform gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks.
• Develop and document current-state and future-state recovery strategies, ensuring alignment with organizational objectives and industry best practices
• Will have knowledge of organizational controls, tracking and monitoring requirements, ensuring risks are reported and escalated to Risk & Control Leads when gaps in performance and associated risks are identified.  Recommends Corrective Action Plans (CAPs) and / or Risk Exceptions (REs).
• Support Internal Audit reviews and/or internal Control reviews.
• Assists with crisis management support during disruptive events.
• Coordinate business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed. 

Qualifications:

• 5+ years of relevant experience
• 3+ years of experience with Third Party oversight, risk and/or relationship management.
• 3+ years Regulatory experience
• 3+ years of data analysis experience
• 2+ years Business Continuity Methodologies experience
• 2+ years experience of technology project management, Data modeling and workflow mapping.
• 2+ years experience working with internal/external audit/regulatory groups is preferred.
• Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation).
• Excellent verbal and written communication skills.

Education:

• Bachelor’s/University degree or equivalent work experience

Attributes

• Awareness of Citi and / or other Financial Services institutions.
• Strong understanding of financial services products, and Citi's organizational construct.
• Ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Highly motivated with enthusiasm for the Financial Services industry and desire to master the business.
• Attention to detail and ability to discuss, document and confirm process flows.
• Hands on approach and able to manage own work load whilst taking direction.
• Flexibility, adaptability, and autonomy are essential as out of hours work is required to support activities such as weekend business testing and incident response.

Mindset

• Must demonstrate strong analytical skills as well as an ability to ‘connect the dots’ and communicate the ‘big picture’.
• Demonstrate ethical fitness and integrity.

People

• Must be able to effectively interact with senior management to solicit and persuade management and staff cooperation.
• Excellent influencing skills, with experience of communicating, negotiating and partnering with senior colleagues.
• Value a diverse workforce. Strong appreciation of differences in style and/or perspective, utilizing them to inform and enhance decisions or actions and organizational success.

Collaboration

• Must be able to work closely with senior business sponsors and promote consensus on decisions that are right for the organization.
• Sufficiently experienced to provide challenge and feedback for areas of improvement.
• Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned.

Delivers

• Multi-tasks productively and reliably, while managing conflicting priorities.
• Proven ability to work independently in a fast paced multi-tasking environment.
• Strong planning and organizational skills.
• Accountability and results oriented with impeccable attention to detail and accuracy.
• Excellent communications and customer service skills.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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Job Family Group:

Corporate Services

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Job Family:

COB & Crisis Management

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$70,080.00 - $105,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Business Continuity, Business Continuity Management (BCM), Business Impact Analysis (BIA), Business Recovery Planning, Crisis Management, Data Analysis, Microsoft Excel, Regulatory Work, Risk Management, Third Party Management.

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Anticipated Posting Close Date:

Sep 17, 2025

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