Market Operations Senior Analyst

Market Operations Senior Analyst 

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. 

Team/Role Overview

This position ensures end-to-end governance of the CGME Markets Operations full product portfolio. The Market Operations Senior Analyst is responsible for service delivery monitoring and ensuring stable oversight over all processing topics relevant to CGME markets. This role requires a strong understanding of banking policies, outsourcing guidelines, and the ability to troubleshoot systemic issues while strengthening client relationships.

What you’ll do

Markets Operations Governance

• Service Delivery Monitoring: Oversee and monitor service delivery for Markets within CGME to ensure stability and efficiency within Outsourcings.

• Process Oversight: Maintain a stable oversight framework for the processing of all topics relevant to CGME markets.

• Process Execution: Manage and execute regular routine processes to support daily operations.

• Quality Assurance: Ensure the quality and service level of all Markets Governance related functions. Escalate issues to relevant stakeholders, formulate a clear vision for resolution, and drive successful results.

• Troubleshooting: Proactively troubleshoot and resolve systemic internal and client issues in connection with CGME Markets Ops.

• Client Support: Support and strengthen client needs in an efficient, effective, and professional manner, including the handling of exceptional requests.

• Policy Adherence: Apply a comprehensive understanding of policies, procedures, and concepts across the bank’s processes to ensure all appropriate steps and controls are implemented.

• Stakeholder & Audit Support: Support the Manager with internal and external requests, and provide support for internal and external audits.

Tax Operations

• Process Stability: Support the manager for a stable processing of all tax operations-relevant topics for CGME markets.

• Daily Execution: Oversee the daily execution of all tax-related processes.

• Client On-boarding: Ensure correct client tax set up within the on-boarding process.

• Issue Resolution: Troubleshoot to resolve systemic issues for clients in connection with German tax treatment.

• Regulatory Implementation: Support Management and other departments in the evaluation and implementation of new rules and guidelines.

What we’ll need from you

• Previous relevant experience required.

• Experience with OTC Derivatives.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Bachelor’s Degree/University degree or equivalent experience

What we can offer you

By joining Citi Germany, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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