End User Computing - Transformation and Controls (Hybrid)

The Citi Controls – End User Computing (EUC) Governance team is responsible for the development of consistent principles and standards to govern and manage End User Computing (EUC) and IT enable and IT Enabled Smart Solutions (ITeSS) in a consistent manage across Citi. The team partners with the businesses and functions to drive continuous development of enterprise-wide guiding principles, policies, processes, and practices. develop consistent approach and practices. The team is also responsible to measure policy adherence and remedial actions associated with Policy adherence ad well as drive EUC agenda progress

This role will be responsible to support the development and implementation of the vision and strategy relating to EUC Framework supporting the end-to-end EUC lifecycle. The role requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles.  This role is global and will support and partner with various cross functional stakeholders, including Businesses and Functions, Technology, Internal Audit and Compliance. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the organization.

Responsibilities:

• Support the design and implementation of the EUC Governance Framework for Citi.

• This is a global role that will work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense

• Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order (CO) initiatives and identify potential roadblocks and design appropriate mitigation strategies

• Provide oversight over the EUC governance programs including principles, policy, practices and standards including industry best practices.

• Measure Policy adherence and remedial action associated with Policy adherence.

• Engage with business and Global Functions leaders to drive EUC agenda progress. 

• Support management communications relative to EUC Transformation & Governance with senior management, the Executive Operating Committee, Business Risk and Control Committees and the Audit Committees of the Board as needed.

• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities support the EUC and ITeSS Lifecycle.

• Support the identification, design and implementation of an appropriate tools for EUC discovery capability.

• Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively.

• Design and implement processes for managing issues identified relating to EUC Framework.

• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.

• Support key tooling, technology, and transformation projects across the organization as Subject Matter Expert in data policies.

Qualifications:

• Experience in Risk and Control, 2nd line Testing or Audit roles is a plus

• Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities.

• Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures.

• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.

• Ability to understand and operate successfully in a complex, heavily matrixed corporate.

• Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms

• Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations is a plus

• Demonstrates history of having worked as a Program Manager, or working on large, strategic cross-functional projects.

• Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers.

• Demonstrated ability to lead change management across large global organizations.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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