Client Service Billing Analyst (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications  and problem solving.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team / Role Overview

Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a new dedicated client service team to investigate and resolve outstanding client billing for the department.
We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help with company revenues. This role also includes client queries, investigations, metrics, reporting, testing tasks, and process improvements.

Based in the Dublin Service Centre, the Issuer Services Department is part of the wider Custody and Issuer Services Group. The Department contains a diverse section of teams which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.
Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers

What you will do:

• Perform daily invoicing functions by assuming the responsibility of receiving and sorting incoming payments with attention to credibility
• Ensure all issuers remain informed on their outstanding debts and deadlines
• Monitoring / resolving client queries via group email address
• Engaging with Transaction Management and Cash Reconciliations as required
• Assist management in meeting Department goals where necessary, i.e. escalations, waiver items; clearance of cash, audit requests, metrics assessment
• Invoice production/review for key clients
• Invoice delivery timely and accurately
• Respond to requests in a timely manner
• Effectively communicate with team members, management, business partners and clients
• Develop and document procedures and processes
• Analyse reoccurring issues and assist in developing process improvements
• Develop and maintain spreadsheets and databases
• Process payment and accounting entries
• The ability to work within tight deadlines
• Compile metrics for weekly & monthly reporting to seniors

To assist senior supervisor with:

• Process development, increasing team efficiency and risk reduction
• Escalation of all issues / potential issues to Senior Supervisor
• Creation & maintenance of general procedures & controls

What we'll need from you:

• Client or customer communication experience is essential
• Possesses and displays knowledge of Cash Reconciliation desired but not essential
• Banking experience desirable
• Knowledge of billing / invoicing is desirable but not essential.
• Comfortable dealing with numbers and the processing of financial information
• Agency & Trust experience is an advantage
• Strong understanding of documentation and deal structures
• Proven record of working on projects and within a team environment
• Strong work organisation / prioritisation skills
• Logical Thinking

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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