Cash & Trade Proc Sr Manager (Hybrid)

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains. WorldLink allows clients to efficiently execute cross-border/cross-currency payments, providing global access, integrated FX, cost efficiencies and payment optionality in the form of various payment methods. The business enables local currency payments in over 200 markets on behalf of thousands of global clients across all client segments, representing a truly global business. This role is with the Worldlink Operations team and responsible for ensuring that client solutions developed and sold to grow the business are delivered with effective scalable Operational processes.

The primary responsibility will be to oversee the Worldlink Treasury Operations (TROPS) and Cheque Ops team based out of Dublin. The responsibility of the TROPS team is to provide back-office control and support for the Worldlink Foreign Exchange (FX) Desks. Candidates will interact with various internal and external partners. TROPS works with Buffalo, Dublin and Singapore FX Desks to ensure their FX delivery requirements are met, audit controls are adhered to and support functions are carried out. The responsibility for Cheque Operations is to oversee the Worldlink Cheque processes including monitoring cheque stock volumes, ordering new stock, oversight of cheque vendors along with day-to-day monitoring of cheque flows.

What you will do:

Participate fully as a part of the Client Operations Leadership team, constantly striving to find new ways to collaborate, innovate, transform and improve the business to ensure viability.

• Manage relationships with internal stakeholders like Product, Sales, Coverage teams, Implementations etc. to ensure smooth transition from sales to implementations to service and client live for all client types.
• Actively support local and regional TTS projects and initiatives.
• The successful candidate will support the business and product relating to management of Tertiary payment providers and capability build-out.
• Implement best practise process and controls to achieve high quality output.
• Initiate and promote productivity, automation and efficiency projects to increase STP, lower risk or create competitive advantage to Citi and Cross Border Payments.
• Embrace change and demonstrate flexibility if manager rotation is required based on business needs.
• Ensure adherences to all Global Policies such as MPP, TPM, Timely reporting of errors and losses, BSER, Red Accounts etc.
• Ensure directs have clear goals and objectives, supporting both personal and business development, timely completion of staff annual performance reviews.
• Capacity/resource management to support the timely execution of the functional tasks and responsibilities of the unit(s) in accordance with SLAs, and departmental operating and performance standards.
• Identify, develop and retain key talent on behalf of the overall business. Manage the performance of the direct reports, addressing poor performance sensitively and promptly and recognizing exceptional performance using the full range of supports within Citi.
• Provide leadership and ownership in seeking solutions when crisis situations arise.
• As a member of the Cross Border Payment Ops team, you will be responsible for providing real time updates to senior management on any system issues which affect the delivery of Worldlink payments in your region.
• Attend BCC calls where the issue is known to impact Worldlink payments.
• Support business initiatives including product/currency expansion, by working with the identified partner to confirm capacity for new business, defining processing capabilities & highlighting risks or challenges.

What we'll need from you:

• In-depth knowledge of TTS Products and Services, policies and procedures including Worldlink.
• Strong Operations management experience.
• Previous FX and payments experience is preferred.
• Excellent communication skills & presentation experience.
• A commitment to the delivery of quality customer service.
• Strong investigative and analytical skills and ability to understand new technical and product solutions in short time frame.
• Emotional Intelligence.
• Negotiation and strong influencing.
• Service orientation, professionalism, proactive and strong client focus.
• Ability to implement, drive and comply with all required controls, governance and policies.
• Ability to manage and lead large teams.
• Proven ability to handle complex issues, system outages, changes and recoveries.
• In depth knowledge of Citi Policies and Regulations.

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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