BANAMEX IT Business Sr Analyst

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Job Overview

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Descripción del Rol

La posición está enfocada en comprender las necesidades del negocio, evaluar impactos funcionales y definir soluciones junto con los equipos tecnológicos.

El rol requiere una combinación de análisis funcional, conocimiento de procesos de negocio y entendimiento técnico para apoyar la toma de decisiones y garantizar la correcta implementación de iniciativas y mejoras.

No es una posición de desarrollo, pero sí requiere comprender el funcionamiento técnico de los sistemas para participar en la definición de soluciones.

Responsabilidades Principales

• Levantar y gestionar requerimientos con usuarios de negocio.
• Realizar entrevistas con stakeholders para entender necesidades y procesos.
• Traducir necesidades de negocio a requerimientos funcionales y técnicos.
• Investigar incidentes y apoyar en su análisis.
• Realizar validaciones funcionales de soluciones.
• Elaborar documentación funcional.
• Ejecutar análisis de impacto.
• Priorizar requerimientos e iniciativas.
• Definir criterios de aceptación.
• Elaborar historias de usuario.
• Modelar procesos utilizando BPMN.
• Realizar mapeo de procesos end-to-end.
• Gestionar incidencias y problemas.
• Apoyar la definición de soluciones funcionales para el negocio.

Área de Negocio

La posición brinda soporte a iniciativas relacionadas con:

• Tarjetas de crédito
• Tarjetas de débito
• Autorizaciones
• Tarjeta de crédito revolvente

Perfil Requerido

Experiencia

• Experiencia en análisis funcional y gestión de requerimientos.
• Experiencia interactuando con usuarios de negocio y equipos tecnológicos.
• Experiencia en análisis de procesos y definición de soluciones.
• Capacidad para traducir requerimientos de negocio a soluciones tecnológicas.

Conocimientos Técnicos

Indispensables

• Jira
• BPMN
• Gestión de requerimientos
• Elaboración de historias de usuario
• Análisis funcional
• Mapeo de procesos end-to-end

Deseables

• Vision Plus
• ECS+ México

Idiomas

• Inglés avanzado

Competencias Clave

• Comunicación efectiva
• Pensamiento analítico
• Capacidad de organización
• Gestión de prioridades
• Atención al detalle
• Resolución de problemas
• Manejo de stakeholders
• Trabajo colaborativo

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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