Managers Control Self-Assessment (MCA) Sr. Analyst - C12 - TAGUIG

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Job Overview

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities: 

• Help execute control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist in the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting.
• Help identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Execute MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Assist to develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Monitor key performance indicators (KPIs) 
• Help provide recommendations to enhances or improve the MCA.
• Support the MCA tracking and reporting inventory 
• Continue to help drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls. • Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree or equivalent experience

We are seeking a highly motivated and experienced Managers Control Self-Assessment Senior Analyst to join our Markets MCA - Content Management Team in a hybrid role based in Manila. The successful candidate will be instrumental in managing manually intensive data, ensuring the accuracy and completeness of our control inventory, and facilitating the detection and resolution of control and PRCM breaks. This role demands strong leadership, communication, and problem-solving abilities, coupled with a focus on strategic planning and continuous process improvement. The senior analyst will also be responsible for guiding junior staff, overseeing daily operations, and fostering strong relationships with stakeholders.

Key Responsibilities:

Manually Intensive Data Management:

• Input inherent risk attributes based on values determined by the business, ensuring the final inherent risk tier aligns with expectations.
• Input control attributes to ensure the accuracy and completeness of the control inventory for Markets.
• Facilitate the adoption of controls to Global Assessment Units (GAU).
• Map issues and regulations to controls to contribute to an accurate and complete Markets regulations inventory.

Control Break Detection and Resolution:

• Assist in the detection and resolution of control breaks to facilitate adoption to Global Assessment Units (GAU) and ensure the completeness of GAU content.

Strategic Development and Implementation:

• Implement strategies to meet team targets and overall business objectives.
• Identify and escalate system issues impacting team production and monitor their resolution until closure.

System Testing and Enhancement:

• Participate in systems testing, identifying and meticulously recording any bugs or required system enhancements.

Process Optimization:

• Implement streamlined processes to accelerate the deployment of controls and enable the efficient resolution of control breaks.
• Identify and implement process automation initiatives
• Develop and institute a rigorous quality assurance process to guarantee the accuracy and integrity of all content deployments.
• Ensure all process manuals and documentation are consistently updated, reflecting the latest procedures and best practices.

Subject Matter Expertise:

• Act as a Subject Matter Expert (SME) on system functionality and design to identify the most efficient approach or strategy for deploying content and achieving targets.

Coordination and Stakeholder Management:

• Coordinate effectively with overseas counterparts to ensure seamless handoff of deliverables from Manila and vice versa.
• Manage stakeholder communication and maintain strong stakeholder relationships across various stakeholder teams.

Team Leadership and Development:

• Assist in the recruitment, onboarding, and continuous mentoring of junior staff to build a high-performing team.
• Support leadership in goal setting, performance monitoring, and conducting performance reviews, while assisting in the oversight of daily operations.

Reporting:

• Deliver clear and concise reports on the status of completed work, providing accurate estimates for planned initiatives to support comprehensive target status reporting.

Additional Job Specifications

• Proven project management and governance experience with a demonstrated ability to achieve and exceed critical milestones.
• Experience in working with various risk and control systems and reporting requirements.
• Experience in coaching and developing team members.
• Experience in designing and implementing structured business/operational processes and business requirements documentation.

Core Skills and Competencies

• Strong Leadership skills.
• Exceptional Communication skills, including the ability to seamlessly communicate complex technical issues to non-technical colleagues.
• Strategic Planning and Organization abilities.
• Excellent Problem-Solving and Decision-Making capabilities.
• Proficiency in Conflict Resolution.
• Strong interpersonal, influencing, and organizational skills to mobilize and motivate delivery in a co-operative and collaborative working environment across trading and support/infrastructure/control functions.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint.

​Other Qualifications:

• Flexibility to navigate change and adapt to new processes.
• Technological skills, including experience with Artificial Intelligence (AI).

Preferred Skills and Qualifications

• Proficiency in Workflow tools, Tableau for data visualization and reporting, and automation techniques.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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