HR Delivery -Strategy & Ops Excellence – Senior Vice President

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as HR Delivery Strategy & Ops Excellence – Senior Vice President, - Hybrid based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

Responsibilities: 

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution

• Design strategies that generate improvements

• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)

• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience

• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership

• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations

• Negotiate internally and communicate management report to senior management, recommending next course of action

• Participate in improvement projects with internal and external stakeholders

• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience 

• Experience in management position related to Operations function

• Experience in Finance or Banking

• Consistently demonstrates clear and concise written and verbal communication

Education:  

• Bachelor’s degree/University degree or equivalent experience, master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.