Solution Analyst, Alerts & Communications Domain-Assistant Vice President

Job Description – C12 | Solution Analyst, Alerts & Communications Domain

Responsibilities

• Act as a Solution Analyst for the Alerts and Communications domain, taking ownership of solution design across multiple regions and business lines, including CPB (Citi Private Bank) and CGCPC.
• Analyze business and functional requirements to design scalable, robust alerts and communications solutions aligned with regional and segment-specific needs.
• Lead end-to-end solution design for notification frameworks, alert distribution channels, and communication workflows across digital and non-digital platforms.
• Collaborate with business stakeholders, product owners, and technology teams to translate domain requirements into detailed functional and technical specifications.
• Ensure solutions are designed with regional compliance, data privacy, and regulatory considerations in mind across all target geographies.
• Drive consistency in solution patterns across CPB and CGCPC, while accommodating business-line-specific customizations where required.
• Partner with architecture and engineering teams to validate feasibility, scalability, and alignment with Citi's enterprise architecture standards.
• Support the development lifecycle by providing solution guidance, clarifying requirements, and participating in design and code reviews.
• Maintain and govern solution documentation, including design artifacts, data flow diagrams, and integration specifications.
• Identify gaps, risks, and dependencies early in the design phase and work proactively with stakeholders to resolve them.
• Contribute to roadmap planning by providing domain expertise and solution recommendations for future enhancements.
• Engage with global and regional teams to ensure seamless delivery of alerts and communications capabilities across all supported markets.

Required Qualifications

• 10–12 years of experience in solution analysis, business analysis, or application design within large-scale enterprise financial services environments.
• Strong understanding of Alerts and Communications domain concepts, including notification frameworks, event-driven communication, and multi-channel delivery (email, SMS, push, in-app).
• Demonstrated experience designing solutions for multiple business segments and regions, with sensitivity to regulatory and compliance variation.
• Experience working with or designing solutions for private banking or wealth management platforms (CPB) and/or consumer/retail banking platforms (CGCPC) is highly desirable.
• Strong ability to produce clear solution design documentation, including functional specs, process flows, and integration diagrams.
• Solid understanding of API-driven integration patterns, microservices, and event-driven architectures.
• Experience collaborating with cross-functional teams including business, architecture, engineering, and QA in an agile delivery model.
• Excellent analytical and problem-solving skills with the ability to manage complexity across multiple concurrent workstreams.
• Strong communication and stakeholder management skills, with experience engaging senior business and technology stakeholders.

Desirable Qualifications

• Familiarity with Citi's technology ecosystem, including internal platforms used for client communications and alerting.
• Experience with multi-region solution rollouts, including localisation and regional configuration management.
• Knowledge of data privacy regulations (e.g., GDPR, MAS, CCPA) as they relate to client communications.
• Exposure to messaging platforms, event streaming tools (e.g., Kafka), or notification service providers.