Card Settlements – Subject Matter Expert

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Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; reconciling multiple portfolios using accounting principles, investigating and resolving reconciliation discrepancies and associated risks, performing daily matching and an address exception, managing third-party wire and payment reconciliations, preparing and posting journal entries. A sound understanding of banking and credit card products is essential. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries
• Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data
• Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple teams on open exception items
• Handle third party agencies wire and payment recons
• Investigate, prepare and post the Journal entries based on the open items/exceptions
• Communicate daily with management on quality, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Identify training needs within the team and develop and deliver relevant training programs. This includes assessing current skill levels, understanding future needs, and designing engaging and effective training materials
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency 

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Location: Chennai, IN

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Shift Timing Candidate should be willing to work in 24*7 shifts including late night shift start timings Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts) Weekend working may be BAU as per business requirement

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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