Applications Support Analyst

Discover your future at Citi

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Job Overview

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring the systems and analyzing and troubleshooting the technical issues and making recommendations of improvements.

Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Supporting business by monitoring the systems and troubleshooting the issues.
• Maintaining the knowledge bases
• Partners with appropriate development and production support areas.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Participating in team improvement projects/tasks.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.

Qualifications:

• 3-5 years' experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure is preferred
• Good interpersonal and communication skills, great teammate
• Skills in Python, Cloud Computing, Windows or Linux Operating systems, databases, MQs, Monitoring/Observability Tools systems like ITRS, Grafana, Splunk etc

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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