CSIS Crisis Management Execution Lead - Senior Vice President

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Job Overview

About the Role

Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity and reputation of Citi and its clients.

In a world of increasing complexity and uncertainty, CSIS Crisis Management is responsible for designing and maintaining Citi’s all-threats Crisis Management program. The program covers the complete crisis management lifecycle from Readiness to Response through to Recovery and Review and is activated during crisis events to provide notifications, escalation, and coordination of Citi corporate resources to help resolve emergencies.

CSIS Crisis Management is building a strategic execution hub in Charlotte and is looking for a seasoned professional to lead day-to-day crisis response and readiness efforts across the Americas. This Crisis Management Execution Lead role is a senior individual contributor and regional leader responsible for the end-to-end execution of Citi’s crisis management program.  Reporting to the Global Crisis Management Execution Head, this is a high-visibility, high-impact position for a crisis management professional looking to make a tangible difference in a large, complex global organization. 

What You’ll Do:

Your responsibilities will span the full crisis management lifecycle:

• Ensure country-level Crisis Management Plans and other required components are maintained across assigned geography, aligned with Citi’s Crisis Management program standards
• Contribute to the development and execution of training exercises and plan updates to improve Citi’s response to disruptive events and emerging threats
• Build and maintain strong relationships with key internal partners including CSIS Intelligence, Enterprise Resiliency, Cybersecurity, and Technology to drive a seamless, integrated crisis response
• Monitor the threat landscape by engaging directly with Crisis Management Threat and Horizon Planning, CSIS functions, and local Crisis Management Coordinators to stay appraised of emerging threats and ensure potential risks are proactively assessed
• Support regional crisis response by managing day-to-day functions and execution efforts in support of crisis management program activities across the Americas where Citi has a business presence or operations, ensuring effective and timely execution of the global crisis management framework
• Advise geographic leadership, Crisis Management Teams, and Crisis Commanders (up to Managing Director Level) during unfolding events, acting as a trusted advisor and subject matter expert to guide critical decisions under pressure
• Uphold program governance standards by ensuring all crisis plans, responses, coordination, and communication consistently adhere to the Crisis Management structure
• Develop and review thorough after-action reporting, identifying and evaluating lessons learned, and managing updates to Crisis Management methodology to drive continuous improvement following crisis events and tabletop exercises

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Job Family Group:

Corporate Services

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Job Family:

Enterprise Resilience

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Time Type:

Full time

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Primary Location:

NC-CHARLOTTE (BALLANTYNE)

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Primary Location Full Time Salary Range:

$134,960.00 - $202,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 11, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.