Operations Support Senior Analyst

Discover your future at Citi

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Job Overview

Are you looking for a career move that will place you in a global financial organization?

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Location: HU-Budapest  

Job Title: Travel Program, Technology Analyst 

Corporate Title: Assistant Vice President  -C12 

Department: Business & Travel Shared Services (BTSS)  

Group: Business Operations Shared Services (BOSS) 

This role supports project coordination, communications, and rollout activities for technology initiatives within the Global Travel department. The Technology Product Operations Associate assists with planning tasks, stakeholder updates, and the execution of business initiatives that improve operational efficiency, strengthen controls, and enhance the overall Global Travel program. 

The role works closely with Global Travel business teams, technology partners, and third‑party suppliers to help translate business needs into clear project tasks, organized documentation, and effective communications that enable smooth rollout execution and user adoption across regions. In partnership with product managers, regional teams, and external vendors, the position assists in managing project timelines, tracking deliverables, and supporting day‑to‑day coordination. While deep technical expertise is not required, strong organizational skills, attention to detail, and the ability to communicate clearly with diverse stakeholders are critical to success. 

The role provides operational technology support for Travel products by assisting with product implementation activities and coordinating with the Global Product Head and Product Leads. The Technology Product Operations Associate contributes to continuous improvement efforts by supporting business planning activities, documenting key deliverables, and helping evaluate business and system processes. The role collaborates with teams across regions and functions and applies foundational technology understanding to support problem‑solving, process reviews, and delivery of product enhancements. 

What you will do

• Assist in coordinating technology initiatives for Global Travel platforms by supporting project status tracking, monitoring key milestones, and helping ensure alignment across teams involved in delivery. 

• Assist in reviewing business processes to identify basic gaps and improvement opportunities. Support the gathering of data needs and documentation of required interfaces or process updates. Help translate business needs into clear, straightforward requirements for system enhancements and assist in coordinating testing, deployment tasks, and rollout activities across the global platform. 

• Manage content and intranet site updates within available communication platforms (SharePoint Online, MS Teams, distribution lists). 

• Oversee and enhance the Global Travel Service Desk operations, including identification and implementation of system improvements, strategic deployment of AI for process efficiencies, proactive coordination with support groups, exploration of integration opportunities, and development and enforcement of quality assurance processes. 

• Manage and optimize the execution of recurring operational processes, including accurate and efficient delivery of data feeds, deployment and monitoring of traveler notification campaigns, and analysis/reporting of ServiceNow metrics to identify trends and improve service delivery. 

• Own and optimize the Global Travel Client Survey, ensuring robust feedback collection and implementation of enhancements to continuously improve client satisfaction. 

• Serve as the primary representative for EMEA in CTE office hours, leveraging regional expertise to contribute to discussions and leading global consolidation and tracking of feedback and enhancement requests. 

• Serve as operational contact for Travel Shared Services to complete quarterly attestation and annual review, supporting compliance with Citi Internal Third‑Party Management Standards. 

• Develop and maintain detailed project and product status reports, including tracking of technology deliverables, platform enhancements, and rollout progress across regions. 

• Draft and distribute clear technology product communications, including enhancement announcements, stakeholder updates, user-facing messages, and business-readiness briefings. 

What we will need from you

• Bachelor's degree or equivalent experience in a relevant field (Preferable)

• 3–5 years of experience in technical business travel support or travel‑related product management, with demonstrated success driving operational process change and technology‑enabled improvements. 

• Strong understanding of how technology integrates across business, product, and operational environments, including awareness of industry trends in travel technology and related services. 

• Advanced analytical and problem‑solving skills, with the ability to assess complex issues, identify root causes, and drive actionable, measurable outcomes. 

• Exceptional written and verbal communication skills, including experience producing executive‑level, stakeholder‑focused, and user‑facing materials. 

• Proven ability to manage multiple projects, timelines, and competing priorities in a fast‑paced, global environment. 

• Demonstrated ability to build strong relationships and deliver high‑quality client service, partnering effectively with cross‑functional, regional, and vendor teams. 

• Highly developed organizational, planning, and stakeholder‑management capabilities, with the ability to translate complex business needs into clear project plans, requirements, and communications. 

• Proficiency with key collaboration and productivity tools, including Microsoft Office, SharePoint, Teams, and similar platforms used for documentation, coordination, and communication. 

• Experience leveraging AI‑enabled tools and digital technologies to support operational efficiency, improve controls, and advance both BAU and strategic initiatives. 

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of Supply Chain Operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities.

#LI-NG3

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

Ft10,627,270.00 - Ft17,818,330.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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