Infrastructure Customer Service Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citi's 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work— also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end-user hardware lifecycle. 

The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. 

Global Client Services User Support: With 24/7 coverage, this team owns all user touch points, including Tech Bars, Deskside EUS, Multi-Media Provisioning, Desktop Engineering, Incident Management, Request Fulfillment, Problem Management, Service Desk Level 1, Level 2, Level 3 Support, Client Onboarding Access, Control Compliance Certification, Authentication, and Authorization.

This role is a High Touch agent who takes inbound help desk calls from our VIP supported users to resolve their technical issues; such as helping them connect remotely or address application issues so they can perform their job duties.  

Responsibilities:

• Be the Tech Hero: Provide first-class technical support by responding to inbound calls, troubleshooting issues, and resolving challenges swiftly and professionally. You'll be the go-to person for keeping our users connected and productive
• Empower Our Users: Directly assist colleagues with a wide range of end-user issues, from technical glitches to software installations and ensuring seamless access to data and applications. You'll play a key role in onboarding new hires by setting them up for technological success
• Collaborate & Innovate: Function as a vital part of a collaborative service team, working together to deliver the best solutions and enhance our products and services. Your input will directly contribute to improving our technological landscape
• Proactive Problem Solver: Identify and address recurring technical issues, collaborating with support groups and leadership to implement lasting solutions and prevent future disruptions
• Strategic Partner: Liaise with business units, offering expert guidance, innovative solutions, and proactively identifying technology enhancements that boost day-to-day productivity
• Knowledge Sharer: Contribute to building our collective knowledge base by developing and refining process and technical documentation
• Future Builder: Get involved in the exciting test and implementation phases of new systems and application enhancements, directly shaping the future of our technology environment

Qualifications:

• 0-2 years of experience in a Technology Infrastructure role
• Passion for technology and a desire to build a career in IT infrastructure
• Strong analytical and diagnostic skills – you love a good puzzle and are adept at finding solutions
• Exceptional communication skills, both verbal and written, in English. You can explain complex tech concepts to anyone, regardless of their technical background
• Some experience in a technology-related/helpdesk/customer service role is an advantage
• The ability to thrive in a fast-paced environment, collaborating effectively with virtual and in-person teams, and consistently meeting deadlines
• A Bachelor’s/University degree or equivalent practical experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-AE1

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.