EMEA TAO UK Onboarding Team Lead

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Job Overview

Join our Workforce Intelligence and Talent Acquisition (WITA) Team in Budapest and make your own progress in a supportive and friendly environment!

We are a people-oriented organization that appreciates and promotes personal and professional aspirations. Our corporate culture is empathic: we acknowledge life-work balance throughout your career path.

The EMEA Talent Acquisition and Onboarding (TAO) UK Team Lead is responsible for the management of operations by the EMEA WITA TAO On-boarding Team and ensures that goals and metrics are met.

In addition, the role is responsible for driving continuous improvement, leading organizational change initiatives, and supporting strategic transformation efforts to enhance service delivery, operational efficiency, and the employee experience.

In this position you will use and expand your experience and professional skills for the following responsibilities:

• Management of operations for the EMEA WITA TAO Onboarding Team (10+ members)
• Drive metrics of the team, holding monthly evaluations, and coaching/development of team members
• Ensure service continuity, backups availability and succession planning;
• Guarantee that resources, capabilities and capacity meets business demand
• Make sure service delivery KPIs are met
• Review and recommend new methods and procedures to make daily operations more efficient;
• Participate in various reengineering and standardization projects
• Stakeholder management and building relationships with our partners
• Identify risks before they occur, work out proposals to mitigate them.
• Lead change management initiatives across the Onboarding function, ensuring successful adoption of new processes, technologies, and operating models while maintaining service stability and client experience.
• Champion continuous improvement, simplification, and automation opportunities to enhance operational efficiency, quality, controls, and employee experience.
• Partner with regional and global stakeholders to support strategic transformation programs and drive execution of organizational priorities.
• Drive innovation through adoption of automation, digital transformation, and AI-enabled solutions, including support of OMAI initiatives, to improve operational effectiveness and service delivery.
• Act as a change leader by fostering a culture of innovation, continuous learning, agility, and accountability within the team.

The ideal candidate for this position preferably possesses the following qualifications and skills:

• 5-7 years of related experience in the shared services industry
• 2-3 years of experience managing a team
• Well versed in developing new ideas and improving current processes
• Strong Communication and Presentation skills
• Excellent analytical skills
• Skilled at building partnerships across functions and regions
• Demonstrated experience leading teams through organizational, process, or technology change.
• Strong change management and stakeholder engagement skills with the ability to influence outcomes across multiple functions and regions.
• Experience leading transformation, process improvement, automation, or business simplification initiatives.
• Ability to identify and implement innovative solutions to enhance operational effectiveness and client experience.
• Interest in emerging technologies, automation, and AI-enabled capabilities, with the ability to support adoption within an operational environment.
• Bachelor’s degree/University degree or equivalent experience
• Fluent English language skills.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance.

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-BV1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

10 627 270,00 Ft - 17 818 330,00 Ft

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.