Bank Network Management - Technology Management Officer

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Job Overview

Join our Citi Bank Network Management Team in Budapest and make your own progress in a people-oriented and supportive environment that appreciates and promotes personal and professional aspirations.

Bank Network Management (BNM) is part of the Services, Markets, Banking & International and Client (SMB&IC) Operations Division. BNM provides best in class banking services to our business partners and clients, while strengthening regulatory compliance, governance, and control over Citi owned bank accounts. BNM global functions include: Relationship Management, Regulatory, Bank Expense Optimization, Bank Signatory Management (BSM), Agent Bank Risk and Business Strategy.

The Business Strategy function is responsible for ensuring oversight and delivery of processes and practices across the BNM organization, ensuring robust governance framework, stakeholder management, partnering within the organization, working with Risk & Controls and second line of defense. The Business strategy team is the technology authority for BNM and drives the Data management program.

The BNM Technology Management Officer will work closely with the change management lead in supporting the BNM Hub. This includes ensuring its on-going development, enhancement, testing, and implementation to effectively achieve the global needs of the BNM framework. The Technology Management Officer will also play a key role in analyzing current processes and working with the change management lead to create new requirements to improve controls and performance within the BNM framework.

Responsibilities:

Technology & Systems Management

• Support the change management lead in engaging and training end-users and maintaining documentation on the BNM Hub application, providing expert assistance for questions and issues
• Serve as a key business liaison for technology production issues, including tracking (opening, testing, confirming closure, and closing)
• Assist in creating, managing, and executing test plans, and support the sign-off process for User Acceptance Testing (UAT), regression testing, and production implementation
• Work collaboratively to identify and document new BNM Hub requirements and production issues, following through to resolution
• Conduct Quality Control Reviews for technology changes

General Responsibilities

• Organizational Understanding: Develop a broad and detailed understanding of the organization's landscape, culture, and technology to effectively support change initiatives
• Strategic & Compliance: Assist the change management lead and management in achieving strategic objectives, promoting efficiency, and ensuring compliance with corporate policies, procedures, laws, and regulatory requirements
• Stakeholder Engagement: Establish rapport with global BNM resources, businesses, and technology partners
• Data Analysis & Controls: Perform analysis of large, disparate data; communicate insights across organizational levels and geographies; assist in defining, implementing, and processing sustainable controls, including overseeing data control tasks
• Process Improvement: Support the change management lead's efforts to address root causes of operational gaps by challenging historical and proposed practices
• Conduct Continuity of Business (COB) testing to ensure resilience of critical processes
• Support the attestation process for MCA (Manager's Control Assessment) and review entitlements for removal as required

Ideal background:

• 3-5 years of experience in business analysis, change management, or complex initiative delivery
• Bachelor’s degree/University degree
• Demonstrated ability to establish and manage processes and procedures to drive efficiency and control, working effectively under direction
• Advanced Excel and PowerPoint skills
• Familiarity with automation tools, workflow platforms, and data analysis techniques
• Strong analytical skills with a focus on structured problem-solving, capable of contributing to solution design
• Excellent oral and written communication skills in English, including producing compelling presentation materials and clear status updates
• Proven ability to work effectively within diverse, cross-functional global teams across multiple time zones in complex, matrixed organizations
• Ability to constructively challenge all levels to deliver better results, while respecting established change management direction
• Understanding of risk and control frameworks, including process oversight and the implementation of effective controls
• Highly motivated, self-starter, able to work independently with limited supervision, strong attention to detail, and effective prioritization
• Flexible and adaptable to fast-paced environments and shifting priorities
• Team player with a demonstrable ability to accomplish shared goals and contribute to a larger management vision
• Experience in bank network, finance, or data management is a plus

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities!

#LI-JT1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

8 202 730,00 Ft - 12 775 670,00 Ft

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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