Trade Ops Analyst - C09 (BOGOTA)

BUsiness Background

In our today’s financial atmosphere, our Citi Trade business environment, clients’ needs and expectations are being dramatically influenced into a more competitive and complex operating model by current and potential upcoming dynamic trends. Being those trends driven but not limited by automation, artificial intelligence, cyber-attacks, complex and stringent regulations, government restrictions and globalization, our Trade organization is leading the efforts towards a culture of change, global alignment, and ongoing adaptation. Under such context, our goal is to progress our day-to-day communication model and improvement recommendations for our operational model that ensure alignment with strategic direction; integrates business processes between multiple organizations and coordination of business process changes and system solutions.

Key Responsibilities:

• Design process flows and process documentation standards in cooperation with management and user personnel.

• Define, assess, design, and recommend process improvements and technology upgrades for implementation to meet business objectives.

• Analyze and identify opportunities for business process improvements through different re-engineering techniques.

• Develop initiatives for continuous business process improvements

• Work with management to identify business need requirements, processes, and risks.

• Contribute to and collaborate with trade operations projects (as needed) but not limited to: Footprint & Right Placement process analysis, migrations process review, capacity planning, cluster process mapping and process analysis with leverage to other on demand global initiatives

• Anticipate and respond to requests for deliverables with internal and external clients and vendors

Development Value:

• Acquire good knowledge of our Trade business: Documentary Services, Trade Finance, Trade Working Capital Finance and/or related operational processes.

• Become a subject matter expert in business, planning and analysis for operations area supported within the financial trade industry.

• Get experience and other skill improvement by expecting a close collaboration with regional and local operation experts, external processing suppliers and project managers across our different products.

Qualifications

Knowledge/Experience:

•             Process Improvement

•             Process Modeling

•             Quality

•             Financial Trade Services

•             Relevant work experience.

•             Advanced knowledge of production machinery, processes, and standards.

•             Critical thinking and problem-solving skills.

•             Strong communication and presentation skills.

•             Troubleshooting skills and attention to detail.

•             Documentation and organization skills.

•             Proficiency in MS Office

•             Desired: BPMN 2.0 tool, DocuSign, Lean Methodology, Smart Automation tools

Skills:

• Capable to see the big picture, understand the project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.

• Skills on developing, collecting and analyze data to support performance metrics.

• Business processing maps (“As Is” - “To Be”) for further "what-if" dynamic scenario analysis within clear success factors.

• Ability to formally present and document analytical work and model, strategies, or processes in a simple and succinct manners

• Highly analytical, self-motivated, and day-to-day process improvement inquisitive mind set.

• Ability to work independently and manage multiple task assignments.

• Excellent written and verbal communication skills including the ability to effectively interface with all level management and team members.

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

• Tech Savvy collaborator

• Able to adapt with ad hoc operational task requirements

Qualifications:

• Bachelor’s Degree required. Preferred in: Industrial Engineering, Business Administration or Computing Science

• Continuous Process Improvement Methodologies. Six Sigma o Lean Manufacturing (a plus)

• Knowledge in Business Process Analysis

• International Trade, Finance and Banking Background (a plus)