Transaction Services Supervisor Payments & Reimbursements (Checker) (C11)

The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

Responsibilities:

• Provide support toTreasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operation
• Supervise the daily workflow for a medium Transaction Services Operations unit that performs exception processing
• Solve unique transaction services issues/problems and recommend new work procedures through an understanding of current procedures
• Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure task quality of the team and solve issues based on information analysis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in a related role
• Demonstrated project management skills
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Now that you have some on trade documentary solutions, you might be considering on taking additional challenges that will help you to have deeper understanding of the transactional universe. If this is the career path you are looking to have, we have a striking proposal.

We are looking for a senior supervisor with fair understanding in LC’s related instruments but looking to process bills, trade payments and bank to bank reimbursements. This person would join our Citi Service Center in Bogota, Colombia, supporting activities for US and Canada Clients.

Basically, as a Payments and Reimbursements Sr Supervisor, you will have the following responsibilities:

• Support team leader activities for a group of 10-20 FTEs.
• Authorize transactions based on the corresponding guidelines, for both functions under the scope
• Support line manager in supervisory activities such as entitlements reviews, corrective action plans definitions and tracking, controls execution, amongst others.
• Process of day-to-day transactions, according to local operating procedures.
• Ensure that the authorized transactions have the sufficient control measures to prevent, financial, reputational, and operational risks.
• Seek for improvement initiatives that allow to enhance existing processes.
• Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA.
• Ensuring Nostro, Suspense, Inter-Branch and other related accounts are in order
• Ensuring internal recon activities are performed on a timely manner.
• Able to understand, comprehend and deliver customer requirements effectively and on a timely manner.
• Handle customer / bank queries pertaining to all trade products via SWIFT.
• Ensuring the compliance of transactions to the US regulations policies and procedures.
• Liaising with internal teams to effectively deliver customer requirement.
• Develop cordial relationships with all stakeholders, guaranteeing excellent customer service both internal and external.
• Identify process gaps and work on building controls.
• Preparation of daily / weekly/ monthly reports and providing them as per the requirement.
• Support/ participate in new or ongoing projects and ensure smooth cut over with minimized risks – internal and external.
• Ensure the team implements best practices to meet SLA and accuracy targets.
• Track defects and productivity to monitor team’s performance.

Risk and Control

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Support training for new team members. Ensure topics and parallel run are planned and delivered with no issues.
• Maintain performance metrics to track defects, productivity. 
• Assist unit for audit preparation and necessary actions for clean audit results.
• Responsibility to ensure smooth, error free process flow
• Maintain awareness of product changes and system enhancements

Qualifications:

• Fluent in English.
• 3-5 years or professional experience on financial institutions, in functions related to back office.
• Team management experience desirable.
• Industry knowledge of the different artifacts considered in incoming and outgoing transactions.
• Thorough understanding of rules and regulations that apply to letters of credit (UCP600, ISP98, etc).
• Strong problem solving and/or analytical skills
• Excellent communication skills.

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree considered a plus.

Business Overview

TTS NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, and Standby LC families), supporting several Citigroup businesses.  Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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