Liquidity & Investment - Reengineering Process Management Sr Analyst

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Job Overview

Job Background/context:

The Liquidity Management Service range of products offered by Citi assist clients to manage their income as efficiently as possible by providing general treasury management services like cash concentration, pooling and investments. 

LMS  broadly offer these services:

1 – Concentration Services - servicing all concentration services and balance optimization functions, i.e. X-Border, Domestic & Multi Bank Sweeps intraday and end of day

2 – Pooling Services - servicing multi-currency notional pooling

3 - Interest calculations and reallocation services

4 – Investment Options - servicing all investment services, i.e. Money Market placements, Time deposits, Investment sweeps   

We are looking for an individual who has curiosity, drive, strong communication skills and the ability to execute and coordinate operational activities being a senior member of our operations team.

Opportunity Value:

• Chance to interact with global players and across different areas at Citi
• Be an influencer in key processes and change activities
• Drive customer service experience in an Operations environment
• Be a part of a global team in the specialized Liquidity and Investment space

Key Responsibilities:

• Day to day management of internal and external client queries
• Supports transactional processing
• Proactively identify client issues and solutions
• Review interest conditions on active accounts for troubleshooting
• Identify, analyze and resolve the re-calculation of interest accruals, reconciliation discrepancies and/or sweeps failures
• Point person for the transition, alignment, and stabilization efforts of critical operations functions, especially during service disruptions
• Assist as required for control, risk, daily activities, and projects
• Provide coverage and leadership across all our internal partners, Products, Client Services, Electronic Channels, Client Delivery, Implementations, Technology and Support areas
• Participate and support resolution of system outages engaging with all relevant partners such Tech, Product and Client Service teams to mitigate client impact
• Review internal processes, procedures and client issues and provide insights and potential recommendations
• Assist in the production of weekly, monthly and quarterly department reports

Competencies

• Willingness to work in situations requiring analytical, interpretive, and problem solving
• Quantitative skill-set
• A detailed and independent thinking style 
• Excellent organization and administrative skills
• Flexibility
• Client focused
• Willingness to learn and develop
• Willingness to work overtime, or a later shift if required (to be discussed during the interview), and if needed, work overtime to cover hours during a holiday

Qualifications:

• Bachelor’s degree in Business, Finance or other relevant discipline
• Treasury, Investments or Cash Management knowledge desirable

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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