TTS Onboarding Specialist - AVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Role Objective –

The Client Onboarding Sr Analyst is a seasoned professional role, involved in Onboarding of Cash Management, Trade Products and Account Services with an understanding of underlying documentation and processing guidelines. This role demands a blend of deep disciplinary knowledge, strategic process improvement capabilities, and strong analytical acumen to navigate complex issues and uphold stringent guidelines. Beyond operational excellence, the Analyst acts as an influential leader, refining workflows, mentoring new talent, and leveraging their expertise to significantly impact business outcomes and overall team performance.

Responsibilities -

• Lead end-to-end Onboarding of clients on to Cash Management, Trade Product and Account Services ensuring a superior client experience, including standard, medium and high-complexity deals.
• Proactively manage client implementations and serve as the primary point of contact for clients and internal partners (Sales, Product, Technology, Operations, Risk, Legal, etc.) to ensure seamless coordination and delivery.
• Develop and maintain customized project plans, outlining deliverables, milestones, critical paths, and actions tailored to client requirements adhering to standards and best practices.

• Coordinate closely with customers on documentation, system setups, integrations, and monitoring according to local operating procedures.
• Manage testing and validation efforts to ensure alignment with client expectations and contractual obligations, followed by an effective transition of deliverables from test to production.

• Provide regular, accurate updates on key project status to internal and external stakeholders including issue/exception handling.
• Establish and uphold a strong risk management practice, fostering a culture of risk and controls through various processes and checkpoints within the team.
• Ensure compliance with internal policies, legal parameters, company policies, and procedures.
• Support audit preparations and implement necessary actions for clean audit results, performing control-related activities to mitigate risk.

• Continuously seek opportunities to reduce client onboarding cycle time, minimize deal slippage, and accelerate revenue conversion lead times.
• Participate in new/ongoing projects, migrations, and cross-functional initiatives, ensuring smooth transitions with minimal risk.
• Support business in preparation of Request for Proposal (RFP) responses and actively participate in prospective client presentations and demonstrations.

Skills and Qualifications:

• 5-8 years of relevant experience in Corporate Banking Cash Management, Trade product and Account Services implementations.
• Strong interpersonal and effective communication and presentation skills.
• knowledge on File / Data transfer technologies like API, File Transfer protocols and SWIFT (FIN/FileAct) etc.
• Ability to organize and set priorities to meet deadlines/targets with proactive mind-set.
• Experience in client-facing implementation projects and/or service delivery roles with proven project management skill.
• Escalation Management and issue resolution skills
• Excellent time management and prioritization skill in high and competing work environment.
• Proficient in English (Verbal/Written) communications.

Education:

• Bachelor’s/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Client Onboarding

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.