Transport Officer (Ops Sup Analyst 2, C10) - Bangalore

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Transport Officer Hybrid (Internal Job Title: Ops Sup Analyst 2 - C10) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Senior Transport officer plays a pivotal role in overseeing and optimizing employee transportation services, ensuring compliance, efficiency, and seamless operations. This position involves strategic planning, vendor management, technology integration, and cost optimization to enhance service quality and employee satisfaction. In addition to the core responsibility of managing transport operations for the location, you would also oversee activities related to Global Hospitality Services (GHS) – which includes cafeteria and pantry services, Managed Print Services, archiving, mail and distribution operations for the location.

In this role, you’re expected to:

• Financial Management & Reporting:
• Cost Control & Budgeting: Monitor and control transportation expenses, implementing cost-saving measures without compromising service quality.
• Reporting & Performance Analysis: Utilize the Transportation Management System (TMS) to maintain accurate transport logs, analyze key performance indicators (KPIs), and generate strategic reports for management review.
• Vendor & Stakeholder Collaboration:
• Vendor Management: Oversee transport vendors, ensuring adherence to contractual obligations and maintaining expected service levels.
• Stakeholder Management: Collaborate effectively with internal teams to ensure seamless transport operations and a positive customer experience.
• Sustainability & Environmental Responsibility:
• Sustainability Initiatives: Research and implement sustainable transport practices, including the integration of electric vehicles (EVs) and other eco-friendly solutions, aligning with corporate sustainability objectives.
• Operational Excellence & Efficiency:
• Roster Management: Regularly collate and consolidate transport rosters.
• Cab Utilization Reporting: Generate and distribute daily reports on cab utilization and other relevant metrics to the site lead.
• Escalation & Remediation: Timely escalate issues to the Site Lead and support the implementation of corrective actions.
• Customer Feedback Management: Review daily customer feedback and ensure prompt and appropriate responses are provided.
• Compliance Monitoring: Conduct random checks of fleet vehicles, drivers, trips, and documentation to ensure compliance with regulations and company policies.
• Fleet & Route Optimization: Optimize vehicle allocation and maintenance schedules, implementing data-driven route planning to maximize efficiency.
• Safety & Compliance:
• Compliance & Safety Leadership: Ensure strict adherence to local transport regulations, safety protocols, and company policies, driving continuous improvement in safety performance.
• Technology Integration: Spearhead the implementation of advanced safety and monitoring technologies, such as AI-driven monitoring systems, GPS tracking, and dashcams.
• Escort & Security: Ensure the safety and security of employees by deploying escort guards for female staff members traveling as the last drop in the absence of a male employee. Coordinate this service between drivers, users, and the helpdesk team for proper tracking.
• Employee Support & Communication:
• Employee Engagement & Issue Resolution: Serve as the primary point of contact for transport-related inquiries and concerns, ensuring a smooth and reliable commuting experience for all employees.
• Proactive Planning: Ensure the availability of the required number of vendor vehicles for all logouts. Proactively arrange backup vehicles to address anticipated shortages.
• Driver-User Coordination: Facilitate communication between drivers and users, providing necessary information to the helpdesk team for efficient vehicle tracking and service delivery.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree
•  5 to 6 years of experience in transport operations, fleet management, or logistics.  
•  Strong understanding of transport regulations, safety standards, and compliance requirements in India.  
•  Proficiency in transport management software, GPS tracking systems, and AI driven monitoring tools.  
•  Excellent communication, negotiation, and leadership skills for vendor management and employee coordination.  
•  Ability to analyze data, optimize routes, and implement efficiency driven solutions.  
• Experience in employee transport services or corporate fleet management.  
•  Knowledge of sustainability practices, including electric vehicle (EV) integration.  
•  Strategic mindset with a focus on continuous improvement and operational efficiency.  
• Proficiency in Transport Management Software, GPS tracking systems, and AI driven monitoring tools.  
• Excellent communication and skills for vendor management and employee coordination.  
• Ability to analyze data, optimize routes, and implement efficiency driven solutions.  

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

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