IT Business Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Modernisation Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

KYC Modernization project is a multi-year, global initiative to standardize and transform "Know Your Customer" processes by implementing a new enterprise-wide platform. This long-term effort, involves replacing the legacy CitiKYC system and migrating documents to a central repository to create a more unified and efficient system. The project also includes related technical work, such as migrating microservices to updated infrastructure.

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative enhancement of the platform, responsible for turning ideas into delivery. 

What you’ll do

The purpose of the role is to translate enhancement requests into functional requirements and ensure the solution is carried through to production seamlessly, with smooth handover and coordination throughout. You are responsible for analyzing partner system dependencies, identifying areas for improvement, and ensuring that the proposed technology solutions align with the company's strategic goals.

Responsibilities include:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and Technology

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

• Consult with stakeholders to determine system functional specifications and provides user and operational support

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

• Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

• Has the ability to operate with a limited level of direct supervision. 

• Can exercise independence of judgement and autonomy. 

• Acts as SME to senior stakeholders and /or other team members.

• Engage with AI tools to streamline the software development lifecycle

What we’ll need from you

• 5+ years of relevant experience

• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills

• Proven interpersonal, data analysis, diplomatic, management and prioritization skills

• Consistently demonstrate clear and concise written and verbal communication

• Proven ability to manage multiple activities and build/develop working relationships

• Proven self-motivation to take initiative and master new tasks quickly

• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

• Ideally experience using AI tools to streamline and enhance requirements gathering

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. KYC ModernisationF is on the frontline of utilising new technology and as such we will empower you with the latest skills and AI tools Citi has to offer. 

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program 

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.