Operations Support Analyst - 2 - Chennai

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Job Overview

Audit Support Role Responsibilities:

The audit support role plays a crucial part in ensuring the efficiency and accuracy of audit engagements by providing essential administrative and technical assistance. This role is fundamental to maintaining the integrity of audit evidence and streamlining the audit process. Key responsibilities include:

• Preparing and Documenting Screen Prints for Evidence:
  • Systematically capturing, annotating, and organizing screen prints from various systems, applications, and databases. This involves utilizing appropriate tools to ensure clarity and completeness of the visual evidence
  • These screen prints serve as critical visual evidence for audit testing, substantiating the existence and accuracy of transactions, policy and procedure adherence, or report outputs. They provide irrefutable proof of system configurations, data entries, and process execution at specific points in time
  • Ensuring that each screen print is clearly labeled, dated, and cross-referenced to the relevant audit workpaper or test step, facilitating easy retrieval and review during the audit process and subsequent quality control checks
  • Redacting sensitive information from screen prints as necessary to comply with data privacy regulations and internal confidentiality policies, while still preserving the evidential value
• Handling and Facilitating Formal Letter Requests:
  • Drafting, coordinating, and tracking official audit-related correspondence, including requests for information, confirmations from third parties (e.g., banks, legal counsel), and management representation letters. This requires a strong understanding of formal business communication and audit requirements
  • Managing internal and external communication requests that require formal documentation, ensuring compliance with audit standards, regulatory requirements, and confidentiality protocols. This often involves liaising with various departments and external entities to ensure timely and accurate responses
  • Maintaining a comprehensive log of all outgoing and incoming formal correspondence, including dates sent, due dates, and follow-up actions, to ensure all requests are addressed and documented appropriately within the audit file.
  • Reviewing incoming responses for completeness and relevance, escalating any discrepancies or delays to the audit team for further action
• Processing and Tracking Procedural Documentation Requests:
  • Gathering, reviewing, and organizing documentation related to internal controls, operational procedures, and policy adherence. This includes obtaining process narratives, control matrices, organizational charts, and relevant policy documents.
  • This may involve liaising with process owners across different business units to obtain process flow narratives and other evidence that describes how key business processes are performed and controlled. This requires effective communication and follow-up skills
  • Assisting in the mapping of processes and controls to demonstrate their design and operational effectiveness. This could involve creating or updating flowcharts, narratives, and control descriptions to accurately reflect the current state of business operations and the controls in place
  • Ensuring that all procedural documentation is current, complete, and accurately reflects the processes being audited, identifying any outdated or missing information and working with process owners to rectify it
• Creating and Assisting with Walkthroughs for Quality Control (QC) Reviews:
  • Developing clear, concise, and comprehensive walkthrough documentation, including detailed process flowcharts, control narratives that describe the purpose and execution of each control, and test scripts outlining the steps to be performed during the walkthrough
  • Facilitating and participating in walkthrough sessions with process owners and audit teams to confirm the understanding of processes and controls. This involves guiding discussions, asking probing questions, and ensuring all key steps and control points are adequately demonstrated and explained
  • Documenting observations, control points, and potential gaps identified during these walkthroughs, which are essential for the quality control review process. This includes noting any deviations from documented procedures, potential control weaknesses, or areas requiring further investigation
  • Preparing summaries of walkthrough findings for the audit team and contributing to the development of recommendations for improving control design or operational efficiency based on the observations made during the walkthroughs. This also includes ensuring that the walkthrough documentation is robust enough to withstand scrutiny during internal and external quality reviews

Education: 

Bachelor's/University degree or equivalent experience

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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