Transaction Services Manager

Transaction Services Manager within Services Operations specializing in (Investor Services) provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Provides regulatory reports across Citibank Services products. Responsible for communicating to executive management implications of existing and opposed regulation and developing potential responses. This may include regulations related to specific product or macro / systemic regulation, including standards to comply with regulations from other central banks and regulatory authorities.
• Regulatory reporting project management ownership (business requirements, analysis and testing) for delivery of regulatory solutions.
• Performs report analysis and pre submission validation to review completeness and accuracy of report produce. Additional responsibilities will include the review of input data and the consolidation of multiple model outputs into various presentations for management consumption.
• Partners with Clients to understand and quickly respond to Client needs. Proactively seeks Client feedback to influence change throughout organization. Influences or leads efforts (e.g., succession planning, project assignments) that support organization and employee development.
• Recruits top talent and commits to developing. Ensures development plans are created and executed against.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Participate in the processes of automating regulatory reporting, building BRDs and testing (UAT).
• Appropriately access the Critical Data Elements (CDE) and raise DCRM (Data Concern Remediation Management) wherever there is an issue identified.

Qualifications:

• 5-8 years’ experience and ability to partner with Business & Technology stakeholders to ensure successful delivery of project goals.
• Exceptional ability to interpret business requirements for the purpose of liaising with Technology Developers.
• Knowledge of banking domain especially regulatory reporting and basic understanding of various policies.
• Experience in product program governance and risk management framework.
• Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
• Good knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework.
• Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management.
• Proficient in English speaking, reading and writing

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
• Award-winning pension plan,​ multisport, holiday allowance
• Private Medical Care Program, Group Life Insurance
• Consideration for annual discretionary bonus
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines; Mentoring Programs
• Socially active employee communities with diverse networking opportunities

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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