Payments Operations Risk & Control Lead

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The TTS Payments Operations Risk & Control Team provides oversight & support to the TTS Payments Operations business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the TTS Payments Operations Risk & Control Team will engage with front office stakeholders to ensure consistency across the risk landscape.

The purpose and objective of this role will focus on the establishment of a strong Controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators and reporting, as well as ensuring adherence to all relevant policies and standards for the TTS Payments Operations.

What you’ll do

• Understand key risks within the Business and operational processes relating to TTS P&R

• Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals.

• Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation

• Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes

• Assist with the drive to establish MCA as part of Transformation

• Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/ modified.

• Be fully up to date and familiar with relevant Citi Policies and standards

• Work closely with Controls, Ops & Front Office partners on cluster/regional/globalinitiatives/projects.

• Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions.

• Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues.

• Ensure adherence to the TTS Operations ORE Procedures, ORM Internal Loss Capture Reporting Central and Citi Escalation Policy/Standards in terms of booking, root cause analysis and reporting of loss events, ensure adherence to reporting requirements for Near Miss events

• Perform any other ad-hoc process reviews or tasks as warranted by business requirements.

What we’ll need from you

• Good knowledge of TTS products/operations particularly in the payments space

• Knowledge of applicable Operational Policies / procedures / Control Standards

• Extensive, 7-10 years of relevant experience

• Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level

• Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions

• Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly

• Good at brainstorming. Needs to communicate complex ideas simply and compellingly

• Ability to produce results against tight deadlines and navigate ambiguity

• Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

What we can offer you

The job will provide the candidate within depth knowledge of TTS Business, Client Operations, policies and risk procedures. Candidate will have the opportunity to interact across the TTS P&R Global Controls teams, providing a broad network of internal contacts. Candidates can transition to other senior jobs within TTS Client Ops, independent risk and other controls/governance/audit related jobs.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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