Mainframe Junior Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

In this role you will be responsible for providing technical support for Citibank’s global z/OS infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.

We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.

You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.

Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority

Responsibilities:

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate

• Participate in testing activities, including the creation and execution of basic test scripts

• Apply comprehension of how the team interacts with others in accomplishing objectives

• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures

• Exchange ideas and information in a concise and clear manner

Qualifications:

• Previous Mainframe Operating Systems experience preferred

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Effective written and verbal communication skills

• Effective analytic/diagnostic skills

• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

• Demonstrated knowledge of operational process changes and improvement

• Ability to work: 6am - 6pm, weekends, bank holidays

• Hybrid model of work: 2 days in the office, 3 at home

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-KK1

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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