L1 Network Senior Analyst (Hybrid)

Job Description

At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network technology as a key part of the CTI Global Command Center Operations Team. As the Senior Network Analyst you will run IT Service orientated coverage within Citi network infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators Staff Managers and the Network Team in cooperation with our other Operations Centers located in North and South America Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Network Enterprise Technology and ability to quickly learn multiple platforms toolsets and processes.

Role and Responsibilities:

• In this role you will be responsible for providing Tier I technical support for Citibank’s global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure.

• We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.

• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels in different regions of the world and from a wide range of global IT and business.

• Key to your success will be impeccable process fulfilment and continuous service delivery as this is our highest priority

Knowledge Skills and Competences:

• Problem solving methodical with analytical skills, good organizational and coordinating skills, able to set priorities.

• Good time management skills with high sense of urgency and dedication.

• Resilient and highly responsive in overcoming adversity.

• Ability and willingness to operate within tightly controlled operational procedures.

• Advanced understanding of OSI model and troubleshooting of technology related issues 

• Advanced understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP

• CCNA - CCNP level knowledge and experience 

• Advanced familiarity with Cisco IOS and Nexus NX-OS, intermediate familiarity of Juniper JUNOS and Arista EOS, intermediate knowledge of load balancer technologies, familiar with F5 and Citrix NetScaler

We offer:

• Attractive conditions of employment and benefits.

• Opportunity to work in diverse and inclusive environment

• Collaboration with a high quality team in a challenging areas

• Exposure to a wide range of internal stakeholders as well as to senior management

• Great place to work

• Work with new technologies

• Many different learning opportunities

• Flexible working environment

#LI-MK2

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