Junior Application Support Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Services - Client & Services Assurance group. This group internally consists of few core streams. The role is directly under BCC - Orion stream.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Orion group is primarily responsible for monitoring TTS Payments business critical flows. The group follows the Reliability Engineering (SRE) principles.

The key objective for this group is to monitor business critical real time payment processing flows & core competency lies in the ability to monitor/identify & troubleshoot issues faster. This is to reduce overall time to detect & mean time to resolve – MTTR for any incidents.

What you’ll do

The Junior Application Support Analyst is expected to have techno-functional skills.

Orion group aims to identify and remove operational toils across Trade & Treasury Services payments business. The role provides an opportunity to learn end to end Services business flows. This individual will be responsible for detection of application/flow failures, payments processing slowdowns, queue buildup etc. and subsequent deep dive for incident handling including but not limited to response, coordination, and emergency communication. This individual will be responsible for troubleshooting and issue resolution on a broad range of software applications, platforms, and networks.

The responsibilities include, but are not limited to:

• Production Support of monitoring the critical payments processing flows

• Investigate alerts to identify root cause by applications flow deep dive.

• Engage & escalate to the corresponding Payments Tech & Production support teams or subject matter experts for major and complex incidents/issues.

• Stakeholder communication for system and business service availability

• Major Incident Management: Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS Services flow to client facing teams.

• Identify and remove operational toils from day-to-day support operational book of work

• Identify & Lead service efficiency & stability improvement project initiatives to improve overall client experience.

• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options.

What we’ll need from you:

• Technology academic degree with 2+ years of relevant work experience

• Financial services Experience/ Payments domain experience is a Plus

• Hands-on experience on common database skills like sql queries (Oracle, Mongo DB, Sybase)

• Working knowledge of popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics

• Basic understanding of webserver technologies (WebLogic or WebSphere)

• Good understanding of Middleware technologies like (MQ, Kafka etc.)

• Working knowledge on ITIL tools like ServiceNow [ ITIL Foundation Certification preferred]

• Strong tech trouble shooting or problem-solving skills with good verbal and written communication skills

• Basic understanding of Observability, Site Reliability Engineering (SRE) and Open Telemetry Principles

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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