HR Customer Care Specialist

Post location: Warsaw, Prosta 36

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

This is an intermediate level position which is a great stepping stone to your further development on more senior roles within Citi HR Team. You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.

What you'll do:

• Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels

• Ensure tasks completion in a timely manner with respect to the targets as defined by the regional and global management.

• Maintain high standard of professional etiquette and work ethics as well as proper task prioritization.

• Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline.

• Educate employees on how to efficiently utilize self-service tools through direct access channels.

• Assist in process improvement efforts to increase efficiency and employee satisfaction.

• Participate in projects as assigned by the Team Leader

• Raise challenges, continuously monitoring and evaluation of performance to identify areas of process enhancements and explore further possibilities of improvement (e.g. Bright Ideas)

What we'll need from you:

• Min. 1-2 years of relevant experience in the area of Human Resources

• Working knowledge of HR business processes

• Full proficiency in both Polish and English language (min. B2) is a must.

• Experience in identifying process improvements and supporting associated implementation efforts

• Team player with a clear and concise written and verbal communication

• Proven analytical skills and attention to detail

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Bachelor’s degree/University degree or equivalent experience

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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