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Global Operational Risk Officer - Lessons Learned Framework (SVP)

Job Req ID 24745287 Location(s) Warsaw, Poland Job Type Hybrid Job Category Risk Management
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Mission Statement

The mission of the Operational Risk Management (ORM) is to provide effective oversight of the operational risk identification, measurement, monitoring and control within appetite.  
ORM’s vision is to be a strong and credible Second Line of Defense (2LOD), with the mandate to drive actions that ensure Citi stays within the agreed risk appetite on a sustained basis and make Citi a safe place to do business for our clients.  ORM achieves this by:

  • Having an adequately staffed and appropriately skilled ORM team that works cohesively with stakeholders across the First, Second and Third Lines of Defense.

  • Having simple and effective oversight and operating routines and tools that are embedded in day-to-day risk management across First and Second of Defense.

  • Effectively utilizing technology and data to assess operational risk and adherence to the framework.

  • Partnering with the First Line of Defense through consultation, challenge, and training to build a strong cadre of proactive Risk Managers that are able to adapt their skills across various operational risk categories.

Key Responsibilities for this role include:

The Global Operational Risk Officer - Lessons Learned Framework (SVP) role is part of the ORM Standards group, whose mission is to advance Operational Risk Management practices at Citi, and supply understanding and clarity to its stakeholders.

The role will be responsible for the ongoing development, transformation, and maintenance of ORM’s Lessons Learned framework to ensure stronger control environment through timely identification, root cause analysis and reporting of significant risk events.

The role involves interaction with stakeholders in businesses, functions, other control teams and across global ORM.

Lessons Learned Framework Design

  • Lead the design and maintenance of Lessons Learned framework, focusing on integration with other components of ORM frameworks and standards, as well as ORMF.

  • Lead the development of training and provide subject matter expertise to 1LOD, as well as 2LOD with regards to their roles and responsibilities.

  • Engage and coordinate with specialists from other second line of defense functions in effective challenge of 1LOD execution of the Lessons Learned policy requirements.

Lessons Learned Program Execution Oversight

  • Participate in Governance Forums (Lessons Learned working group, IMRC.) to provide oversight and promote effective and efficient operational risk management practices.

  • Lead the execution of periodic/ targeted independent reviews of the LL Program design and management to assess adherence with related Policies, Standards and/or Procedures.  

  • Lead the identification of areas of enhancements in the LL Framework methodology and management.

  • Promote actions to address root causes of the Issues identified and validate their completion and resolution of Issues.


  • Ensure project completion, special assignments and other ad hoc activities as required.

  • Act as SME to senior stakeholders and/or other team members.

  • Apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the function.

  • Interface with Regulators on LL Framework matters.

  • Present LL program outcomes to Governance Committees/Senior Management

  • Identify emerging risks and opportunities to stated objectives as they arise.


  • Bachelor's/University degree, Master's degree preferred

  • 10+ Relevant years of experience Operational Risk Management, Audit, Compliance, or other control function

  • Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels.

  • Ability to collaborate effectively by building partnerships and working well with others to meet shared objectives.

  • Excellent interpersonal skills and ability to work well in a team environment collaborating across diverse groups.

  • Ability to multi-task and manage multiple projects simultaneously.

  • Ability to optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement.


By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

  • Private Medical Care Program

  • Life Insurance Program

  • Pension Plan contribution (PPE Program)

  • Employee Assistance Program

  • Paid Parental Leave Program (maternity and paternity leave)

  • Sport Card

  • Holidays Allowance

  • Sport and team recreation activities

  • Special offers and discounts for employees

  • Access to an array of learning and development resources

  • A discretional annual performance related bonus

  • A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.



Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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