KYC Operations Remediation Group Manager

Team/Role overview:

The KYC Operations Remediation Group Manager is a senior management position tasked with leading a team responsible for remediating activities in EMEA region to ensure accurate, complete, and up-to-date KYC data.

What You'll Do:

• Lead KYC Remediation Initiatives: Lead numerous regulatory/non regulatory remediation activities in KYC area in EMEA region as per agreed timeframes.
• Strategic Direction: Collaborate with the Global KYC management team to shape and develop the KYC control environment, including people, process, technology, and governance.
• Governance and Compliance: Ensure all remediation activities, tasks and processes comply with internal policies, external regulations and agreed timeliness.
• Project Management: Develop and manage remediation project plans and training programs related to specific remediation projects.
• Control Environment: Assess and manage changes to the KYC control environment, driven by process, policy, and technology changes.
• Continuous Improvement: Ongoing enhancement of remediation processes including optimization of remediation process and policies.

What We Need From You:

• 10+ years of relevant banking experience.
• KYC or AML related experience.
• Experience in leading remediation, renewal or new to bank processes for numerous countries.
• Experience in Client contact.
• Bachelor's degree or equivalent experience; Master’s degree preferred.

What We Offer:

• Work-Life Balance: Hybrid working model with 2 days working from home per week.
• Competitive Compensation: Including annual discretionary bonuses.
• Family Support: Paid Parental Leave Program (maternity and paternity leave), supportive workplace for professionals returning from childcare leave.
• Benefits: multisport, holiday allowance, Private Medical Care Program, Group Life Insurance, Employee Assistance Program.
• Professional Development: Access to a wide range of learning and development programs, online course libraries, and upskilling platforms like Udemy and Degreed.
• Career Growth: Career progression opportunities across geographies and business lines, mentoring programs.
• Community: Socially active employee communities with diverse networking opportunities.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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