Client Service Officer - Warsaw

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Job Overview

The Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Process all client related transactions in a professional and timely manner related to internal/external payment requests, Trade execution and all other types of transactions across banks internal systems.
• Understand how to execute transactions across the broad array of Citi products. Drive a service of excellence approach
• Adhere to all regulatory, internal Compliance and AML policy requirements.
• Flag potential illegal or improper transactions and comply with all regulatory policies and control procedures.
• Work closely with Associate Bankers, Client Service Officers and Client Account Officers in initiating and booking center locations.
• Respond promptly to all requests from initiating and booking centers promptly and effectively to resolve related problems.

Qualifications:

• 2-5 years relevant experience (middle office, transitions, payments, banking etc.)
• Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients.
• Ability to problem solve and analyze data with demonstration of attention to detail.
• Strong verbal and written communication skills. Fluency in spoken and written English, other languages an advantage.
• Knowledge of investments, banking, and credit products is welcomed
• University degree or equivalent experience would be preferable.

Benefits:

• Competitive salary & social benefits (e.g., private healthcare care, Benefit System, life insurance) 
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success 
• A great environment for learning new technology and tools, online and instructor led training opportunities 
• Working in a friendly, dynamic and multinational environment 
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas 
• A chance to make a difference with various affinity networks and charity initiatives

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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